Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawn Carter

Andover,NH

Summary

Welcoming clerical professional with thirty years of experience in customer service in office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, customer satisfaction and communication . Accurate when entering information in Microsoft and keeping organized filing systems.

Overview

2026
2026
years of professional experience

Work History

Bank Teller

Sugar River Bank
2019 - 2022
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.

Receptionist/Dental Assistant

Wisenski Dental
2009 - 2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Sterilized rooms and prepped equipment and instruments for Number procedures daily.
  • Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Prepared patient x-rays and images for dentist review.
  • Improved dental procedure outcomes with accurate preparation of filling and crown materials.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, Type, casts and impressions.
  • Assisted in chair-side dental procedures by filling cavities and taking impressions.

Sales Associate

Soapery Off Main
10.2024 - 04.2025
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Direct Support Professional

Community Bridges Inc.
05.2022 - 04.2024
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
  • Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
  • Organized and participated in recreational activities, contributing to vibrant community life for residents.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
  • Transported clients to and from medical appointments with safety and efficiency.

Education

Certificate of Technical Studies - Dental Radiology

New Hampshire Technical College
Concord, NH
06.2010

General Studies

University of New Hampshire, NH, US
Manchester, NH
05.1998

Skills

  • Customer service
  • Time management
  • Problem-solving skills
  • Excellent people skills
  • Exceptional customer service
  • Cash handling
  • Professional demeanor
  • Reliable and punctual

Timeline

Sales Associate

Soapery Off Main
10.2024 - 04.2025

Direct Support Professional

Community Bridges Inc.
05.2022 - 04.2024

Certificate of Technical Studies - Dental Radiology

New Hampshire Technical College

General Studies

University of New Hampshire, NH, US

Bank Teller

Sugar River Bank
2019 - 2022

Receptionist/Dental Assistant

Wisenski Dental
2009 - 2018

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Dawn Carter