Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawn Case

Daytona Beach,FL

Summary

Dynamic business owner at Associated Investigators, Inc., excelling in skip tracing and legal compliance. Proven track record in resolving complex billing discrepancies and enhancing customer communication. Expert in database management and financial reconciliation, ensuring audit-ready records while fostering team collaboration to achieve operational excellence. Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Overview

29
29
years of professional experience

Work History

Business Owner

Associated Investigators, Inc.
Sanford, FL
01.1996 - 06.2025
  • Performed skip-tracing activities to locate missing or delinquent debtors.
  • Completed other administrative tasks related to the repo process such as filing documents, responding to emails.
  • Inspected and evaluated condition of collateral prior to recovery operations.
  • Ensured proper storage of repossessed vehicles in the secured lot.
  • Conducted research on applicable state laws regarding repossession procedures.
  • Organized and managed databases containing information about debtors, creditors, loans.
  • Prepared and maintained repossession paperwork, including legal notices and court documents.
  • Responded promptly to requests from creditors and lenders regarding status updates on repo cases.
  • Documented repossession processes meticulously to ensure compliance.
  • Validated all documentation for repossessions and lien releases.
  • Facilitated debtor support through effective communication about loan and payment issues.
  • Engaged with law enforcement personnel when necessary during repo operations.
  • Reviewed allegations of misconduct in repossession operations.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Identified new addresses of delinquent customers through research.
  • Performed administrative functions for assigned accounts, recorded address changes and purged records.

Education

High School Diploma -

Umatilla High School
Umatilla, Florida
08-1978

Some College (No Degree) - Business Administration

Lake-Sumter State College
Leesburg, FL

Skills

  • Skip tracing
  • Legal compliance
  • Financial reconciliation
  • Problem resolution
  • Team collaboration
  • Time management
  • Research skills
  • Database management
  • Document management
  • Customer communication
  • Record keeping
  • Risk assessment
  • Accounting management
  • Customer service
  • Bookkeeping

Timeline

Business Owner

Associated Investigators, Inc.
01.1996 - 06.2025

High School Diploma -

Umatilla High School

Some College (No Degree) - Business Administration

Lake-Sumter State College