DAWN CAYETANO
Cedar Rapids,IA
Summary
Dynamic insurance professional with over 30 years of experience at Transamerica. Results-oriented Vendor Liaison skilled in maintaining vendor compliance with company, legal and regulatory requirements. Attentive, organized and analytical with proactive and diligent nature.
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
17
17
years of professional experience
Work History
Senior Vendor Liaison
Transamerica
12.2019 - Current
- Have in-depth knowledge of vendor contracts.
- Monitor and maintain 3rd party vendor CPIs/KPIs (SLAs).
- Review 3rd party vendor processes and procedures to ensure both are in-line with TPA contract.
- Review and approve 3rd party vendor monthly processing losses.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines in fast-paced environment.
- Performs root cause analysis with business unit leaders.
- Manage vendor performance to maximize profitability and achieve financial objectives.
Senior Manager
Transamerica
Cedar Rapids, IA
10.2015 - 10.2019
- Managed large-scale projects and introduced new tools, and processes to achieve challenging objectives
- Evaluated hiring, firing, and promotions requests.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to drive successful business.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Provided strong leadership to enhance team productivity and morale.
Manager
Transamerica
Cedar Rapids, Iowa
04.2009 - 10.2015
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed and motivated employees to be productive and engaged in work.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Assistant Manager
Transamerica
02.2007 - 04.2009
- Drafted contract language for complex Universal Life and Equity Index products.
- Partnered with key stakeholders, Legal, and Business leaders to ensure forms were compliant with state laws and regulations.
- Successfully facilitated and effectively led contract drafting meetings.
- Analyzed, managed, and reported data to identify improvement opportunities and measure progress of improvement projects.
- Conducted annual performance reviews, provided constructive feedback to staff and resolved performance issues.
- Designed and implemented new tracking mechanism for state filing project status.
- Served as liaison between Product Implementation and outside consultant(s) to ensure consultants were operating within controlled environment.
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
Skills
Excellent Communication
Analytical and Critical Thinking
MS Office
Training and Development
Decision-Making
Teamwork and Collaboration
Organization and Time Management
Multitasking Abilities
Staff Management
Operations management
Strategic planning
Policies and procedures
Project planning and development
Procedure development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Vendor Liaison
Transamerica
12.2019 - Current
Senior Manager
Transamerica
10.2015 - 10.2019
Manager
Transamerica
04.2009 - 10.2015
Assistant Manager
Transamerica
02.2007 - 04.2009