Dawn Cevetello
Port Saint Lucie,FL
Summary
Proven track record in enhancing billing accuracy and financial reporting at Ferreira Construction Co, showcasing expertise in billing systems and software alongside strong administrative support. Excelled in discrepancy reconciliation and fostered team collaboration, significantly reducing errors and improving operational efficiency. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven. Detail-oriented and methodical Administrator offering 20+ years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Billing Specialist/Project Coordinator
Ferreira Construction Co
05.2017 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Developed and maintained billing procedures to make timely payments.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
Back Office Assistant/Medical Front Office Receptionist
Stuart S Shipe, DAOM, PA
04.2013 - 05.2017
- Collaborated closely with other administrative staff members to ensure seamless coordination of essential back-office functions.
- Reduced errors in data entry tasks by implementing a double-check system for accuracy.
- Supported human resources functions such as recruitment coordination, onboarding facilitation, and employee record management.
- Contributed to a positive work environment by facilitating team-building activities and fostering camaraderie among colleagues.
- Enhanced department efficiency by streamlining filing systems and organizing office materials.
- Managed day-to-day department operations with effective workflow coordination.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Responded to inquiries from callers seeking information.
- Assisted with budget tracking and financial reports, contributing to cost-saving measures for the company.
Office Manager/Registered Tax Professional
Jackson Hewitt
11.2009 - 12.2012
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
Registrar/Administrator
Melbourne Beauty School
09.2006 - 09.2008
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Ensured accurate student records by diligently maintaining and updating information in the database.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
- Assisted with accreditation efforts through meticulous record-keeping and timely submission of required documentation.
- Resolved student registration issues to reduce acceptance, enrolment and payment delays.
- Monitored enrollment processes to meet regulations and accreditation standards.
- Processed tuition payments and fees, providing guidance to students and families on payment options.
Education
Associate of Science - Business Administration
Bergen Community College
East Rutherford, NJSkills
- Billing systems and software
- Invoice Processing
- Data entry proficiency
- Denial Management
- Payment posting
- Administrative Support
- Job Billing
- Invoicing proficiency
- Research and due diligence
- Accounts receivable management
- Microsoft Office
- Account updating
- Discrepancy Reconciliation
Timeline
Billing Specialist/Project Coordinator
Ferreira Construction Co
05.2017 - Current
Back Office Assistant/Medical Front Office Receptionist
Stuart S Shipe, DAOM, PA
04.2013 - 05.2017
Office Manager/Registered Tax Professional
Jackson Hewitt
11.2009 - 12.2012
Registrar/Administrator
Melbourne Beauty School
09.2006 - 09.2008
Associate of Science - Business Administration
Bergen Community College
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