Dawn Chapman, NRCCS

Report to a Patient Access Supervisor or Manager. Provide patient service and administrative support in the emergency Room, laboratory, and diagnostic studies. Interact with parents, patients, physicians, and other staff under moderate supervision in a courteous manner. Provide assistance to employees within the department. Assembled registration paperwork and placed identification bands on patient. Guided patients through the completion of consent and other required medical forms. Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.

• Organize and maintain records by updating and obtaining both personal and financial information from patients for payments and billing purposes.
• Update reference materials with current Health Insurance and third-party payer requirements, guidelines, policies with a list of accepted insurance plans.
• Keep patient appointments on schedule by notifying providers of patients arrivals and cancellations.
• Checked stock to determine inventory level and placed orders for needed supplies.
• Report liabilities and risk management concerns to supervisor for review.
• Collaborate with clinical and administrative staff to meet patient needs through insuring patient information is updated and managed properly with medical providers.
• Complete assigned tasks daily for completion.

• Provide ongoing daily compassionate patient care for each client.
• Observe patients for changes in physical, emotional, mental or behavioral condition and injuries.
• Follow care plans and directions to administer medications.
• Create a safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
• Coordinate doctor appointments, exercise, recreation and family visits to maintain schedule.
• Help clients with personal needs from exercise to bathing and personal grooming.
• Plan and prepare nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
• Monitor vital signs and medication use, documenting variances and concerning responses.
• Work closely with clinical staff to support therapeutic and behavioral plans.
• Report concerns to nurse supervisor to promote optimal care.

• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Motivated and encouraged team members to communicate more openly and constructively with each other.
• Improved operations by working with team members and customers to find workable solutions.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Demonstrated self-reliance by meeting and exceeding workflow needs.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Enhanced customer satisfaction by informing passengers about routes and payment options, scheduling and vehicle regulations.
• Stayed up-to-date on necessary state licensing for equipment operation and performed regular maintenance to meet regulations.