Dawn Echeverria

• Utilized clear communication and interpersonal skills to build relationships with citizens.
• Built excellent rapport and working relationship with community to build trust and improve upon communication.
• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Followed supervisor instructions to complete tasks on time.
• Kept kitchen areas neat and clean by removing trash and organizing supplies.
• Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
• Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
• Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
• Stepped into additional roles during busy times to boost coverage of important stations.
• Washed dishes and assisted in bussing tables.

• Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
• Scheduled and received food and beverage deliveries, adhering to food cost and budget.
• Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
• Checked and tested foods to verify quality and temperature.
• Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
• Purchased food and cultivated strong vendor relationships.
• Developed unique events and special promotions to drive sales.
• Helped in pro shop when needed as well as the cart barn.
• Ran beverage cart.
• Calculated prices of ingredients to monitor food costs and control expenses.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Inspected stock to identify shortages, replenish supply and maintain consistent inventory.

• Made tee times for golfers as well as club members.
• Did master tee sheet for members as well as help organize golf tournaments.
• Investigated and promptly resolved customer complaints and escalated unresolved issues to supervisor.
• Packed and unpacked shipments, arranged and displayed golf shop stock and assisted with physical inventory at month-end.
• Maintained clean, orderly and inviting golf shop and assisted with merchandising and advertising.
• Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
• Did orders and inventory.
• Sold memberships to new members.
• Worked Beverage cart when needed as well as cart barn.
• Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Developed strong rapport with customers and created positive impression of business.

Attended to the needs of golf course members and players. Beverage cart was main job. lso cooked and bar tended at Cold Waters golf clubhouse.

• Monitored pace of play, turf repairs and tee times for players.
• Built and established positive relationships with patrons, team members and supervisors.
• Monitored guests and enforced rules, maintaining safety for visitors and staff.
• Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
• Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
• Cultivated warm relationships with regular customers.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

• Worked effectively in fast-paced environments.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.