Dawn Choate
Conneaut,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and always willing to master new skills. Strong customer service skills.
Overview
20
20
years of professional experience
Work History
Full Time Key Holder (Assistant Manager)
JOANN Fabrics and Crafts
Ashtabula, OH
02.2011 - Current
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Replenished merchandise displays throughout the store as needed.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Verified accuracy of register tills at beginning and end of shift.
- Assisted customers with product selection and resolving complaints.
- Supervised bank deposits and security procedures to support store opening and closing.
- Ensured store was opened and closed in a timely manner according to company policies.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
- Collaborated with management to determine key tasks and delegate to staff members.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Partnered with store leadership team to learn and understand management processes and reports.
- Captured customer information to maximize future clienteling opportunities.
- Developed extensive product knowledge, growing revenue and building consumer base.
Receiver
Tractor Supply Company
Ashtabula, OH
01.2010 - 02.2011
- Provided customer service including cashiering, merchandising and restocking shelves.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Assisted customers with product selection and resolving complaints.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Captured customer information to maximize future clienteling opportunities.
Operations Manager
Old Navy
Ashtabula, OH
05.2004 - 01.2009
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Addressed customer concerns with suitable solutions.
- Built strong operational teams to meet process and production demands.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Connected with clients and developed strategies to achieve sales and customer service goals.
Education
High School Diploma -
Perry High School
Perry, OH06-1983
Skills
- Customer Service
- Team Training and Development
- Inventory Monitoring
- Loss Prevention
Affiliations
For many years I ran our small farm, managing farm costs, animal care, and supervising crews to bale hay and get it in the barn in a timely manner while monitoring the weather, equipment issues and crew schedules. I also had to keep track of all costs incoming and outgoing.
Timeline
Full Time Key Holder (Assistant Manager)
JOANN Fabrics and Crafts
02.2011 - Current
Receiver
Tractor Supply Company
01.2010 - 02.2011
Operations Manager
Old Navy
05.2004 - 01.2009
High School Diploma -
Perry High School