Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawn Cittadino-Santiago

New Hartford,NY

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

37
37
years of professional experience

Work History

Administrative Assistant/ Office Manager

Utica University
09.2007 - Current
  • Managed office operations and fostered strong relationships with faculty, staff members, and students
  • Served as the primary support person and managed general office operations for the Directors of Opportunity Programs and Learning Services Office.
  • Collaborated with program directors to effectively handle expenditures and monitor New York State grant-funded budget accounts for three programs.
  • Ensured accurate and timely completion of grant reports by efficiently handling the tracking and records keeping of diverse financial information.
  • Facilitated the establishment of strong vendor relationships with MWBE suppliers, ensuring timely acquisition of essential academic items.
  • Managed the processing and maintenance of purchase orders and requisitions for office expenses.
  • Oversaw the recruitment and management of student workers in tutoring and scribing positions. Conducted training, mentorship, payroll administration, and supervisory duties.

Operations Manager

John C. DelBuono, Inc.
09.2004 - 09.2005
  • Provided general supervision to ensure efficient job performance and adherence to work schedules.
  • Oversaw development and preservation of customer relationships, resulting in improved retention and satisfaction levels.
  • Enhanced efficiency of banking and financial record-keeping policies.
  • Contributed to the overall development of office protocol and procedures under the guidance of the General Manager.

Senior Project Coordinator

Management Recruiters International
07.1999 - 04.2002
  • Increased annual revenue consistently by generating over $200K in both 2000 and 2001.
  • Evaluated and interviewed qualified individuals for diverse healthcare positions.
  • Effectively liaised between candidates and client companies throughout the interview process, ensuring thorough preparation and timely follow-up.
  • Facilitated candidate placement in a wide range of healthcare positions throughout the nation.
  • Conducted comprehensive candidate searches in identified market areas for client organizations.

Branch Platform Specialist

Marine Midland Bank (H.S.B.C)
09.1993 - 07.1999
  • Actively approached prospective customers to present a comprehensive suite of bank services and products available for cross-selling purposes including checking accounts, savings plans, certificates of deposit, and personal/home equity loans.
  • Maintained complete compliance with Federal regulations and bank policies through diligent audit management.
  • Demonstrated strong attention to detail by consistently preparing accurate monthly reports and successfully reconciling corporate general ledger accounts.
  • Reconciled teller stations and drawers, ensuring accurate cash balances.

Retail Store Manager

Hit or Miss Stores
10.1987 - 07.1993
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Implemented effective strategies to boost sales and drive customer engagement.
  • Managed inventory control processes to restore stock, control costs, and maintain sales floor levels to meet customer needs.
  • Lead efforts in employee acquisition, skill enhancement, and professional development.
  • Provided leadership to a team involved in sales operations, inventory control, and reconciliation of cash with sales receipts while maintaining accurate operating records.
  • Coached employees and trained them on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Education

NYS Licensing For Life/ Health & Disability Insur. -

H. S. B. C.
Syracuse, NY
1999

General Banking -

American Institute For Banking (AIB)
Utica, NY
1995

Various Course Work -

Utica College
Utica, NY
1989

No Degree - Fine Arts

Munson Williams Proctor Institute
Utica, NY
1987

Skills

  • Customer Service
  • Office Administration
  • Strong Problem Solver
  • Meticulous attention to detail
  • Microsoft Word
  • Excel spreadsheets
  • Microsoft PowerPoint

Timeline

Administrative Assistant/ Office Manager

Utica University
09.2007 - Current

Operations Manager

John C. DelBuono, Inc.
09.2004 - 09.2005

Senior Project Coordinator

Management Recruiters International
07.1999 - 04.2002

Branch Platform Specialist

Marine Midland Bank (H.S.B.C)
09.1993 - 07.1999

Retail Store Manager

Hit or Miss Stores
10.1987 - 07.1993

NYS Licensing For Life/ Health & Disability Insur. -

H. S. B. C.

General Banking -

American Institute For Banking (AIB)

Various Course Work -

Utica College

No Degree - Fine Arts

Munson Williams Proctor Institute

Similar Profiles

CREATE PROFILE
Dawn Cittadino-Santiago