Dawn Clifton
Virginia Beach,VA
Summary
Detail-oriented team player with effective communication skills. Ability to handle multiple projects simultaneously with high regard for accuracy.
Overview
28
28
years of professional experience
Work History
Patient Service Representative
Patient First
07.2005 - Current
- Providing exceptional customer service to patients, answering questions and addressing concerns.
- Entering patient demographic and insurance data into electronic medical record system.
- File and maintain patient records in accordance with HIPAA regulations.
- Manage patient registration process, confirming data accuracy and completeness.
- Collecting copayments and balancing daily financial records.
- Assisting patients in signing in electronically and filling out registration paperwork.
- Applying administrative knowledge and courtesy to explain procedures and services to patients.
Patient Service Coordinator
Patient First
09.2018 - 02.2021
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Collected patient co-pay and issued receipt to confirm payment.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Providing excellent customer service by promptly answering patient inquiries.
- Addressed bad debts in line with set protocols.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Cashier
Shell Gas Station
08.2004 - 07.2005
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments and issue receipts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Production Manager/Candle Maker
Wilke's Wicks
06.1998 - 07.2005
- Created and oversaw production guidelines and adjusted as needed to meet deadlines.
- Reviewed work for quality and compliance with company standards and design specifications.
- Maintained retail space for maximum product sales using quality control and identifying areas for improvement.
- Collaborated with general manger and team peers to develop and implement successful products.
- Resolved issues quickly to maintain productivity goals.
Secretary
Mass Mutual Financial
03.1996 - 07.1998
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and mail correspondence.
- Provided clerical support to numerous insurance agents by copying, faxing, and filing documents.
- Managed Life Insurance policies and assisted in creating marketing techniques for brokers.
- Supported company leaders by maintaining positivity and organizing office space.
Education
Certificate Of Completion - Administrative Assistance Fundamentals
Virginia Wesleyan University
Norfolk, VA09.2021
Certificate Of Completion - Keys To Effective Communication
Virginia Wesleyan University
Norfolk, VA09.2020
High School Diploma -
Kempsville High School
Virginia Beach, VA06.1998
Skills
- Professional Customer Service
- Critical Thinking
- Leadership
- Attention To Detail
- Project Management
- Adaptability
- Patient Registration
Accomplishments
- Recognized for highest Inspection at Indian River Patient First by completing PSC duties with accuracy and efficiency.
- Documented and resolved patient concerns which led to positive feedback.
- Used Microsoft Excel to develop spreadsheets for PSRs to improve target goals.
- Maintained the front office using creativity and promoting a positive atmosphere.
- Assisted computer department in maintaining working systems and credit card operations.
Timeline
Patient Service Coordinator
Patient First
09.2018 - 02.2021
Patient Service Representative
Patient First
07.2005 - Current
Cashier
Shell Gas Station
08.2004 - 07.2005
Production Manager/Candle Maker
Wilke's Wicks
06.1998 - 07.2005
Secretary
Mass Mutual Financial
03.1996 - 07.1998
Certificate Of Completion - Administrative Assistance Fundamentals
Virginia Wesleyan University
Certificate Of Completion - Keys To Effective Communication
Virginia Wesleyan University
High School Diploma -
Kempsville High School