Dawn Cody
Mt Airy,Maryland
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Brown and Bigelow
02.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Coordinated with factories to expedite shipping for urgent customer orders.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize the needs of the sales person.
- Responded proactively and positively to rapid change.
Sales Assistant
Specialties Inc.
09.2016 - 02.2019
- Provided exceptional customer service, ensuring repeat business
- Engaged in friendly conversation with customer to better uncover individual needs.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Receptionist
Al-Tech associates
09.2008 - 09.2016
- Answer phones, greet guests, filing, assist accounts receivable and accounts payable, distribute office correspondence, open and distribute mail, keep inventory of office supplies
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Classroom Teacher
Celebree Learning Center
08.2007 - 09.2008
- In charge of other staff and the children, made lesson plans
Classroom aide
Frederick Country Day Montessori School
08.2004 - 06.2007
- Help answer phones in the office, greeted parents, supervised children on the playground, assisted teachers with snack and activities
Classroom aide
Mt Airy Daycare
08.2003 - 05.2004
- Supervised children on the playground, helped with snack
Education
Associates Degree in General Studies -
Frederick Community College
01.2014
High School Diploma -
Linganore High School
06.2004
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Professional telephone demeanor
- Order Processing
- Administrative Support
References
Upon Request
Timeline
Customer Service Representative
Brown and Bigelow
02.2019 - Current
Sales Assistant
Specialties Inc.
09.2016 - 02.2019
Receptionist
Al-Tech associates
09.2008 - 09.2016
Classroom Teacher
Celebree Learning Center
08.2007 - 09.2008
Classroom aide
Frederick Country Day Montessori School
08.2004 - 06.2007
Classroom aide
Mt Airy Daycare
08.2003 - 05.2004
Associates Degree in General Studies -
Frederick Community College
High School Diploma -
Linganore High School
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