Summary
Overview
Work History
Education
Skills
Timeline
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Dawn Coffey

Monroe,VA

Summary

Experienced operations leader prepared to drive organizational success through strategic planning and resource optimization. Strong focus on team collaboration and adaptable to changing needs. Proven track record in process improvement, cost management, and enhancing operational efficiency. Dependable and results-oriented, with skills in leadership, strategic decision-making, and project management.

Overview

15
15
years of professional experience

Work History

Vice President of Opertations

Traveler Transportation
04.2023 - Current
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Streamlined operations by identifying inefficiencies and implementing process improvements.
  • Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
  • Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
  • Increased company profits through performance optimization strategies and efficiency improvements.
  • Set clear goals to monitor targets and offered real-time input on performance and motivation.
  • Drove team engagement to achieve aggressive company targets.

Operations Manager

RXO
01.2021 - 04.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

Payroll Specialist

Blue Ridge Logistics
08.2020 - 01.2021
  • Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Resolved payroll discrepancies quickly and successfully.

Operations Manager

XPO Logistics
08.2010 - 08.2020
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Developed and maintained relationships with external vendors and suppliers.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Education

High School Diploma -

Amherst County High School
05-2005

Skills

  • Complex Problem-solving
  • Customer service
  • Team leadership
  • Relationship building
  • Operations management
  • Attention to detail
  • Excellent communication
  • Attention to detail
  • Microsoft office proficiency

Timeline

Vice President of Opertations

Traveler Transportation
04.2023 - Current

Operations Manager

RXO
01.2021 - 04.2023

Payroll Specialist

Blue Ridge Logistics
08.2020 - 01.2021

Operations Manager

XPO Logistics
08.2010 - 08.2020

High School Diploma -

Amherst County High School

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Dawn Coffey