Dawn Connell
Mesa,AZ
Summary
Competent and professional office and leasing manager with a proven track record in property management, excelling in resident relations and negotiation expertise. Enhanced tenant retention through proactive communication and innovative marketing strategies, achieving significant occupancy improvements. Recognized for exceptional customer service and operational reporting, fostering long-term relationships and ensuring compliance with fair housing laws.
Overview
10
10
years of professional experience
Work History
Assistant Community Manager II
AIMCO
09.2007 - 07.2010
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, and improved occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Coordinated site tours with prospective tenants.
- Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
- Collaborated with maintenance to address property upkeep, enhancing overall appearance and functionality of units.
- Assisted property managers with budget preparation and expense tracking, optimizing resource allocation across the entire portfolio of managed properties.
- Received and processed resident payments, and updated system accounts with latest information.
- Routinely prepared monthly reports that tracked occupancy, rent collection, and budget performance.
- Managed vendor relationships, negotiated contracts for landscaping, pest control, and waste removal services; maximized property appeal within budget constraints.
- Inspected units before and after tenant moves to determine appropriate charges or readiness for new tenants.
- Streamlined operations by communicating efficiently with clients, kept meticulous records and budget management.
Leasing Manager
BRE Properties
09.2006 - 09.2007
- Managed daily and weekly marketing and leasing plans.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Explained terms of lease and amounts to be paid to tenants.
- Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
- Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of units.
- Created and submitted daily reports on leasing activities.
- Boosted tenant retention rates with proactive communication strategies designed to foster long-term relationships.
Office Manager
Wyndham Worldwide Corporation
02.2006 - 09.2006
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Leasing Consultant
BRE Properties
04.2000 - 09.2006
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Received Pinnacle of Gold Sales Excellence Award in 2004
- Received Pinnacle of Customer Service Award in 2004
- Promoted to Leasing Manager in 2005
Education
No Degree - Accounting And Finance
Portland Community College
Portland, ORSkills
- Resident relations
- Maintaining closing ratios
- Leasing reports
- Negotiation expertise
- Fair housing laws
- Event planning
- Tour management
- Customer service-focused
- Payment collection
- Operational reporting
- Office staffing
- Rent pricing optimization
Accomplishments
As a Domestic Engineer (aka stay at home mom), I've successfully maintained the home operations, while raising six children for the past 15+ years. Well versed and adept at managing a budget, medical insurance billing reconciliation, conflict resolution, financial planning and event planning.
Timeline
Assistant Community Manager II
AIMCO
09.2007 - 07.2010
Leasing Manager
BRE Properties
09.2006 - 09.2007
Office Manager
Wyndham Worldwide Corporation
02.2006 - 09.2006
Leasing Consultant
BRE Properties
04.2000 - 09.2006
No Degree - Accounting And Finance
Portland Community College
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