Dawn Conti

• Remote Virtual Assistance
• Design logos and flyers- Marketing in store and for Social Media
• Personal errands (Grocery, Pharmacy)
• Document retrieval and mailing
• Office filing, data entry
• Excel, Outlook, MS Office, Adobe, Fax, Email, Multi-line phone operation
• Site supervision ( repairman, cable guy, construction site)
• Document uploads
• Appointment setting
• Contact businesses/customers for clients
• Email management
• Calendar management
• Gift research, purchasing
• Brand Ambassador
• Buffalo Bills Stadium parking attendant
• Dog /Cat / House sitting services
• Drop off vehicles /Pick up vehicles(or clients) for repair and maintenance
• Airport pick-up and drop-off
• Take to Doctor’s and other appointments
• House / Office cleaning

• Email and Calendar management
• Notary Public
• MS Office, Word, Excel, Adobe, Outlook
• Meeting and Webinar Platforms: GoTo, WebinarJam, MS Teams
• Assist all departments with printing, faxing
• Create marketing materials for website, Job fairs and office locations
• Greeting guests and organize luncheons for staff and business meetings
• Maintain office equipment and supplies/inventory
• Keep up office and kitchen cleanliness
• Schedule and coordinate meetings
• Publish company-wide correspondence
• Maintain employee data, coordinate with HR, and update website content
• Prepare new hire binders and Design Sq Mile coverage locations maps
• Meeting and Office Coordination, Communication: internal and B2B
• Prepare and distribute agendas, record meeting notes, and manage attendance
• Distribute company-wide documents and update meeting schedules
• Order supplies, manage documentation, and coordinate courier services
• Update group rosters, CAQH, and month-end reports
• Manage EPS statements, Verify Comply lists, and run various reports
• Maintain provider and contact lists, Update group provider rosters
• Credentialing: Manage CAQH updates and licensures
• Develop and maintain credentialing processes and networks
• Handle provider credentialing files, applications, and renewals
• Coordinate with third parties and sustain training efforts
• Scan 1099s for Finance department, organize events, and handle notary public tasks
• Assist staff with phone issues
• Facilitate webinars, job fairs, and compliance training
• Research and implement training programs and update provider banking information
• Coordinated Corporate events
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Facilitated collaboration within team by organizing regular meetings and tracking project progress.
• Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.

• Subcontracted per project
• Remote
• Email and Calendar Management
• General Administration
• Research
• Mail, Microsoft Word, Excel, Office, Adobe, Quick Books and some PowerPoint
• Equipment schedules
• Budget to Excel spreadsheet
• Design for construction projects and Task cards
• Phone
• Site Inspections
• Pricing and quoting for Site equipment, Kitchen equipment, Flooring for commercial construction
• Grants: County and State applications and submissions - $5,000,000 and $25,000 grants received for Marine Midland project and Jamestown Brewing Co. project
• Commercial and Residential lease agreements
• Work proposals and document transfers
• Vendor and Contractor communications
• Set up meetings with Clients and Project manager
• Compose letters to local and regional government officials regarding meetings, grants,bids and more

• Hiatus in Korea and China - April 2017
• Relocated to New York from Indiana - May 2017

Verifying and updating data in USA and Canada

• Contacting units-help reduce monthly armored car services
• Work closely with General Managers to reduce excess Unit Fund on site
• Emailing, Calling cost center General Managers to discuss savings options
• Maintaining accurate records such as phone logs, EXCEL spreadsheets to make sure all units are contacted
• Work with individual cost centers to match their monetary/policy requirements with their locational needs
• SAP, Frontier, Access
• Open communication with all Finance team members to resolve any issues at cost center level
• Phone operations-Hold, Transfers, Call log, messages
• As a contracted Banking & Merchant Services rep, worked to save over $525,000 for Sodexo family in 3 month.
• As a Banking Reconciliation Program Specialist, worked to save and return $500,000 in excess Unit Funds in 6 months.
• Worked alongside other professionals to outline and implement program plans and objectives.
• Built strong relationships with external partners to secure resources and support necessary for program success.
• Skilled at working independently and collaboratively in a team environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Medical Assistant Tech- EMR systems, load patients, cast removal, brace measurements and fittings, transport, obtain medical history, compose HPI's and stitch and suture removal, wound cleaning and bandaging.
• MRI CSR - Phone operator Multiple lines, transfers, print physicians' schedules, put charts together, filing, mailing.
• Conducted thorough pre-examination assessments of patients'' vital signs, medical histories, and presenting symptoms for informed physician evaluations.
• Prepared examination rooms and sterilized equipment according to strict guidelines, ensuring a safe environment for patient care delivery.
• Enhanced patient experience by providing quality care and maintaining a friendly, professional demeanor.
• Ensured accurate record-keeping for patient files, updating information as needed and maintaining confidentiality.
• Provided support during minor surgical procedures by preparing instruments, ensuring sterile conditions were maintained throughout the process.
• Managed inventory of medical supplies, monitoring stock levels and placing orders as necessary to maintain optimal clinic operations.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Managed multi-line phone system and pleasantly greeted patients.
• Maintained current and accurate medical records for patients.
• Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
• Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
• Streamlined appointment scheduling for improved patient flow and reduced wait times.
• Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
• Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
• Increased patient satisfaction by answering inquiries with empathy and professionalism.
• Enhanced patient understanding by providing clear explanations of treatment procedures.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Prepared admissions charts and scanned records.
• Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
• Arranged discharges and patient transportations.
• Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
• Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
• Obtained and organized medical records for office visits and scheduled labs.
• Charted vital signs and added telemetry strips to charts.
• Performed various administrative tasks by filing, copying and faxing documents.
• Received and routed laboratory results to correct clinical staff members.
• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
• Tracked collected specimens by initialing, dating, and noting times of collection.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
• Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
• Assembled tourniquets, needles, and blood collection devices to prepare work trays.
• Packaged and shipped specimens to central lab daily.
• Used personal protective equipment correctly to protect coworkers and patients.
• Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
• Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
• Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
• Participated in continuous education programs to stay updated on latest phlebotomy techniques and safety standards.
• Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
• Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
• Performed EKG and Vitals Signs and communicated abnormal results to clinical staff.