Dawn Cook
Ocala,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
Work History
Staff Assistant
Marion County BOCC
Belleview, FL
09.2021 - Current
- Provided administrative support to the staff, including scheduling appointments and organizing files.
- Receives and screens office visitors and telephone calls.
- Provide information to customers within the scope of my knowledge, and refer them to the appropriate individuals if needed.
- Evaluate potential candidates and schedule interview appointments.
- Escort candidates to interviews
- Back-up for preparing boil water reports, creating the report, and sending it out to the individuals involved in the boil water.
- Assisting the Development Review Officer with benefiting lot notices.
- Supported backflow coordinator by mailing monthly correspondence.
- Distribute internal mail or correspondence to employees in the Field.
- Create work orders to confirm areas mowed across the County and provide emails or phone calls to the mowing company of areas that need special attention.
Utilities Billing Accounts Specialist II
Marion County BOCC
Belleview, FL
11.2005 - 09.2021
- Reviewed meter reading reports and created work orders as needed to verify usage.
- Performed data entry of customer invoices and payments into accounting system.
- Processed return mail.
- Managed communication with contractors concerning new services
- Processed utility payments.
- Created Invoices.
- Assess connection distance requirements based on utility maps.
- Authorized and declined building permit applications as required.
- Reviewed utility maps for service availability and line extension agreements; developed shared costs for invoicing capacity charges and other related fees.
- Heavy customer service contact through phone calls, internal customers, and walk-ins.
- Interpret data log reports for high usage.
Education
Mass Communications
Broward County Community College
Pembroke Pines, FLSkills
- Mail distribution
- Data Entry
- Travel Arrangements
- File management
- Meeting Coordination
- Meeting Scheduling
- Multi-Line Phone Systems
- File and Record Keeping
- Email correspondence
- Meeting Preparation
- Document Management
- Administrative Support
- Event Planning
- Fast Learner
- Verbal and written communication
- Calm Demeanor
Timeline
Staff Assistant
Marion County BOCC
09.2021 - Current
Utilities Billing Accounts Specialist II
Marion County BOCC
11.2005 - 09.2021
Mass Communications
Broward County Community College
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