Dawn Cook
Ann Arbor,MI
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Overview
27
27
years of professional experience
Work History
Customer Care Representative
Georgetown Country Club
Ann Arbor, MI
07.2024 - Current
- Assisted members with inquiries about services and facilities.
- Processed reservations and managed member accounts efficiently.
- Collaborated with team to ensure excellent customer service delivery.
Executive Assistant
B & D Metal Recovery
Ann Arbor, MI
08.2023 - Current
Sales Manager
Jules I nteriors
Ann Arbor, Michigan
08.1998 - 05.2009
- Developed and implemented sales strategies to enhance customer engagement.
- Trained and mentored sales team on product knowledge and effective selling techniques.
- Analyzed market trends to identify new business opportunities and target customers. Home Consultations Made Daily Weekly Monthly Sales Goals and often beat them .
- Coordinated with suppliers to ensure timely delivery of products for client projects.
- Managed customer relationships to foster loyalty and repeat business opportunities.
Education
Associate of Arts - Design
Santa Fe Community College
Gainesville, Florida 05-1994
Skills
- Customer service
- Account management
- Reservation processing
- Problem solving
- Effective communication
- Conflict resolution
- Client advocacy
- Training and mentoring
- Call logging
- Time management
Timeline
Customer Care Representative
Georgetown Country Club
07.2024 - Current
Executive Assistant
B & D Metal Recovery
08.2023 - Current
Sales Manager
Jules I nteriors
08.1998 - 05.2009
Associate of Arts - Design
Santa Fe Community College
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