Dawn Cooper
Arlington,TX
Summary
Dynamic automotive dealership operations professional with a strong track record in Dealer Trades, Accounts Payable, and Vehicle Licensing. Recognized for exceptional organizational skills and the ability to multitask effectively in fast-paced environments. Proven expertise in account reconciliation, discrepancy identification, and swift resolution of billing issues. Committed to delivering outstanding customer service and enhancing operational efficiency.
Overview
27
27
years of professional experience
Work History
Office Administration/New Car Purchaser
Lee Johnson Auto Family
Monroe, WA
08.2021 - 10.2022
- Oversaw and maintained precision in vehicle procurement for a network of six dealerships.
- Processed warranties.
- Managed and organized documents efficiently.
- Ensured handwritten key tags and packets were prepared for each vehicle bought, often exceeding 60 daily for each location.
- Data entry.
Title Clerk/Wholesale Title Clerk
Swickard Toyota
Edmonds, WA
07.2021 - 08.2021
- Managed licensing for newly acquired and pre-owned vehicles.
- Oversaw the collection of funds and verification of payoff amounts prior to title processing.
- Sourced wholesale and auction vehicles using Reynolds and Reynolds operating system.
- Addressed and corrected issues stemming from title clerk oversights during the Covid period.
- Coordinated communication with financial institutions and auctions regarding title updates.
- Verified timely licensing of financed vehicles within a 20-day period.
Title Clerk/Wholesale Title Clerk
Magic Toyota
Edmonds, WA
02.2021 - 06.2021
- Managed licensing for newly acquired and pre-owned vehicles.
- Oversaw the collection of funds and verification of payoff amounts prior to title processing.
- Sourced wholesale and auction vehicles using the Reynolds & Reynolds operating system.
- Addressed and corrected issues stemming from previous title clerk oversights during the COVID period.
- Coordinated communication with financial institutions and auctions regarding title updates.
Dealer Trade Clerk/Accounting Clerk
Eastside Subaru
Kirkland, WA
06.2020 - 02.2021
- Handled daily cash deposits.
- Oversaw the flooring process for new and used cars.
- Managed and completed transactions with dealers.
- Ensured timely collection of funds and MSOs.
- Facilitated transactions for used car purchases.
- Handled cashier duties in the service department.
- Manage distribution of service loaners to clients.
- Executed warranty claims submission.
- Maintained consistent stock levels in customer snack area.
- Handled incoming calls efficiently.
Dealer Trade Clerk/Title Clerk/Receptionist
Toyota of Lake City
Lake City, WA
10.2018 - 06.2020
- Answer phones and direct to proper department
- Welcomed customers and guided them to the appropriate department.
- Procured vehicles from various dealerships to meet customer specifications.
- Diagnosed and resolved malfunctions in office devices to the best of my ability.
- Licensed vehicles for three stores including Chevrolet Cadillac of Bellevue, Kirkland Buick GMC, & Toyota of Lake City.
- Managed accurate and timely bank deposits.
- Registered information pertaining to client warranties.
- Entered and managed data with accuracy.
- Sourced wholesale and auction vehicles using the Reynolds & Reynolds operating system.
- Inputted new arrivals from factories into the company’s database.
- Executed thorough licensing assessments.
- Scanned deals for electronic filing.
- Organized and maintained accurate filing system.
Accounts Payable/Administrative Assistant
Jack Key Motor Company
Las Cruces, NM
09.2016 - 04.2018
- Processed invoices for sales, service, and parts across three stores.
- Checked transactions to prevent duplicate payments.
- Systematically categorized and archived posted invoices.
- Ensured all posted invoices were matched with statements before processing payments.
- Ensured timely posting and payment of various financial obligations.
- Oversaw payment of corporate insurance policies.
- Enhanced accuracy in coding, posting, and payment processing for Chase credit card statements.
- Resolved discrepancies in gas card accounts.
- Cleared warranty and extended warranty schedules across multiple locations.
- Oversaw the settlement of legal and accounting billings.
- Processed all payable checks efficiently.
- Handled owner’s entire email correspondence efficiently.
- Coordinated communication with attorneys and accountants regarding legal matters.
- Oversaw supply ordering to maintain office operations.
- Prepare checks to support technician training.
- Handled reimbursement processes for employee purchases made on behalf of the company.
- Managed the daily cash flow reporting.
- Oversee daily banking operations.
- Provided guidance and direction to managers on accounting issues.
- Prepared bi-monthly payables checks for owner signature.
- Handled inquiries about payables bi-monthly.
- Ensured timely mailing of signed checks.
- Maintained consistent postage availability on the machine.
- Managed daily legal correspondence related to lawsuits.
Receptionist/Dealer Trade Clerk and Title Clerk
Toyota of Lake City
Lake City, WA
08.2014 - 07.2016
- Answer phones and direct to proper department
- Welcomed customers and guided them to the appropriate department.
- Procured vehicles from various dealerships to meet customer specifications.
- Diagnosed and resolved malfunctions in office devices to the best of my ability.
- Licensed vehicles for Toyota of Lake City.
- Managed accurate and timely bank deposits.
- Entered and managed data with accuracy.
- Sourced wholesale and auction vehicles using the Reynolds & Reynolds operating system.
- Inputted new arrivals from factories into the company’s database.
- Make new car packets for all incoming vehicles once delivered.
- Completed licensing process by issuing check to DOL and refunds to customers if applicable.
- Organized and maintained accurate filing system
- Post Internals
Receptionist/Dealer Trade and Title Clerk
Magic Toyota
Edmonds, WA
10.2001 - 04.2013
- Welcomed customers and guided them to appropriate departments.
- Verify and reconcile wholesale reports.
- Facilitated acquisition and sale of vehicles for customer preferences.
- Directed customer calls to appropriate departments.
- Diagnosed and repaired technical issues efficiently.
- Oversee telecommunication and voicemail infrastructure.
- Generated daily sales data.
- License new and used vehicles
- Dispatched licensing documents to relevant out-of-state agencies.
Receptionist/Service Cashier
Rodland Toyota
Everett, WA
09.2000 - 07.2001
- Handled 12 incoming lines and directed calls to correct destination.
- Managed opening and closing procedures for cash office.
- Completed daily bank deposit transactions efficiently and accurately.
- Balanced till at the end of shifts.
- Collect cash from vending units and arrange for potential deposit.
- Handled filing tasks efficiently.
Receptionist/Administrative Assistant/Title Clerk/Accounts Payable/Receivable
Kirkland Chrysler Jeep
Kirkland, WA
08.1995 - 09.2000
- Ensured timely shipment of documents, letters, and packages.
- Redirected incoming calls to designated destinations.
- Managed invoice posting procedures.
- Directed distribution of mailers.
- Successfully managed administrative duties such as scheduling employee meetings.
- Coordinated successful OSHA meeting initiatives.
- Directed management of financial resources for advertising and executive expenses.
- Managed incoming calls and coordinated scheduling of appointments for owner.
Education
High School Diploma -
Ballard High School
Seattle, WA06-1990
Skills
- Teamwork orientation
- Eye for detail
- Accounts payable
- Purchase order processing
- Data organization
- Accounts receiveable
- Vendor relationship management
- Title processing
- Data entry
- Invoice processing
- Financial reconciliation
- Customer service
- Vendor communication
- Records management
- Time management
- Problem solving
- Verbal communication
- Multitasking
- Vehicle licensing
- Fund verification
- Typing and 10-key entry
- Vehicle Licensing
- General ledger entries
- General accounting
Timeline
Office Administration/New Car Purchaser
Lee Johnson Auto Family
08.2021 - 10.2022
Title Clerk/Wholesale Title Clerk
Swickard Toyota
07.2021 - 08.2021
Title Clerk/Wholesale Title Clerk
Magic Toyota
02.2021 - 06.2021
Dealer Trade Clerk/Accounting Clerk
Eastside Subaru
06.2020 - 02.2021
Dealer Trade Clerk/Title Clerk/Receptionist
Toyota of Lake City
10.2018 - 06.2020
Accounts Payable/Administrative Assistant
Jack Key Motor Company
09.2016 - 04.2018
Receptionist/Dealer Trade Clerk and Title Clerk
Toyota of Lake City
08.2014 - 07.2016
Receptionist/Dealer Trade and Title Clerk
Magic Toyota
10.2001 - 04.2013
Receptionist/Service Cashier
Rodland Toyota
09.2000 - 07.2001
Receptionist/Administrative Assistant/Title Clerk/Accounts Payable/Receivable
Kirkland Chrysler Jeep
08.1995 - 09.2000
High School Diploma -
Ballard High School
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