Summary
Overview
Work History
Skills
Timeline
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Dawn Coppersmith

Wauwatosa,WI

Summary

Motivated Administrative Assistant with 20 years of experience offering office support in the Manufacturing industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.

Overview

23
23
years of professional experience

Work History

Administrative Assistant

Seidel Tanning Corp
Milwaukee, WI
02.2013 - Current
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Directed customer communication to appropriate department personnel.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Scheduled appointments, meetings and events for management staff.
  • Maintained accurate department and customer records.
  • Composed correspondence, reports and meeting notes.
  • Inventoried and ordered supplies for office.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Coordinated appointments, meetings and conferences.
  • Prepared and prioritized calendars and correspondence.
  • Coordinated mailings, including sorting mail, preparing packages for shipping via courier service, or postal service.
  • Created travel arrangements and distributed travel details to appropriate personnel.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Scheduled appointments between clients and customers and internal staff members.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.

Retail Merchandiser

Acosta Sales & Marketing
Waukesha, WI
01.2012 - 05.2022
  • Maintained accurate inventory records of all stock items.
  • Collaborated with store management to ensure effective implementation of promotional activities.
  • Inspected stores regularly for proper stocking and display of products.
  • Conducted regular audits of store inventories and restocked shelves as needed.
  • Performed data entry tasks related to the tracking of inventory levels.
  • Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules and style rotation plan.
  • Communicated and coordinated execution of planograms with store management.
  • Updated store planograms in collaboration with management.
  • Placed prices and descriptive signage to enhance displays and promote items.

Business Manager

Bajer Design and Marketing
Waukesha, WI
01.2002 - 01.2012
  • Organized logistics of exhibitors, including booth setup, shipping materials, and transportation.
  • Participated in trade shows, conferences, and other marketing events
  • Ensured that all orders were accurately fulfilled in a timely manner.
  • Planned and implemented efficient warehousing systems for incoming and outgoing goods.
  • Monitored staff performance, identified areas for improvement, and provided training as needed.
  • Developed and implemented policies and procedures to ensure efficient operations of the transportation department.
  • Negotiated contracts with carriers for cost-effective shipping solutions.
  • Developed relationships with customers by providing excellent customer service.
  • Followed up with prospects on a regular basis to ensure satisfaction with services provided.
  • Resolved customer complaints promptly and effectively.
  • Provided product demonstrations to potential buyers both in person or via video conferencing tools.
  • Reported directly to regional Sales Manager regarding progress towards goals.
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.

Skills

  • Strong Organizational Skills
  • Multitasking and Time Management
  • Verbal and Written Communication
  • Professional and Courteous
  • Judgment and Decision Making
  • Invoice Processing
  • Mail Handling
  • Filing

Timeline

Administrative Assistant

Seidel Tanning Corp
02.2013 - Current

Retail Merchandiser

Acosta Sales & Marketing
01.2012 - 05.2022

Business Manager

Bajer Design and Marketing
01.2002 - 01.2012

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Dawn Coppersmith