Dawn Cross
Phlebotomist
Gonzales,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure a Phlebotomist position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
clinicals
Memorial Medical Center
03.2024 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
- Regularly reviewed latest research in phlebotomy techniques to stay current on industry advancements.
- Proactively sought feedback from supervisors for continuous improvement in phlebotomy skills throughout the internship period.
- Performed phlebotomy tasks efficiently, minimizing discomfort to patients while obtaining necessary samples.
- Demonstrated expertise in phlebotomy techniques to ensure safe and efficient blood draws during each donation procedure.
Customer Service Representative
Circle K
09.2019 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative
Factory Connection
04.2018 - 12.2018
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Contributed to positive team culture, driving motivation and productivity among peers.
- Managed inventory of products and tools, ensuring availability for all appointments and retail sales.
- Maximized retail space utilization by creating visually appealing merchandise displays that showcased available products effectively.
- Enhanced customer experience by ensuring a clean, organized, and visually appealing retail environment.
Shift Lead
Loves Travel Truck Stop
02.2016 - 06.2018
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Enforced company policies and regulations with employees.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
Education
Certificate of Completion Phlebotomy - Phlebotomy
Victoria College
Victoria, TX05.2024
Certified Phlebotomy Technician - Medical Laboratory Technology
National Healthcareer Association
Through Victoria College05.2024
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Phlebotomy Equipment Familiarity
- Phlebotomy Techniques
- Phlebotomy Documentation
- Phlebotomy and Specimen Collection
- Phlebotomy Procedure Development
- Certified Phlebotomy Technician (CPT)
Accomplishments
Was awarded the National Adult Education Honor Society. A prestigious award only awarded to 5% of adults in adult education, who have outstanding attendance, cooperation and self-reliance.
Certification
- Certified Phlebotomist (CPT) with National Healthcareer Association (NHA)
- Completion of Phlebotomy Program at Victoria College 85 Venipunctures, 72 hours, 42+ clinical hours
- National Adult Education Honor Society
- Cybersecurity Awareness training certificate
- Certificate of completion for - -Workplace safety and patient protections, -Workplace safety and compliance -Clinical care -Hazards and infection -Patient protections
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureCareer advancementHealthcare benefitsPersonal development programsQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
clinicals
Memorial Medical Center
03.2024 - 04.2024
Customer Service Representative
Circle K
09.2019 - 08.2021
Customer Service Representative
Factory Connection
04.2018 - 12.2018
Shift Lead
Loves Travel Truck Stop
02.2016 - 06.2018
Certificate of Completion Phlebotomy - Phlebotomy
Victoria College
Certified Phlebotomy Technician - Medical Laboratory Technology
National Healthcareer Association