Dawn Crowley
Richlands,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
I am a organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Installation Service Coordinator Manager
Universe Home Services
Seaford, NY
08.2012 - Current
- Utilized Service Titan to maintain and update customer information, repair logs and inventory.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Communicated with clients and service providers to provide updates on work progress.
- Coordinated and monitored service activities to confirm work met all requirements.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Managed approximately 75 incoming calls, emails and faxes per day from customers and salesman.
HVAC Dispatcher
Slomins Security
Hicksville, NY
10.2001 - 08.2012
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 15+ fleet vehicles.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Closely monitored dispatch board to triage and prioritize over 100 daily calls.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Analyzed customer feedback and provided solutions to improve customer service.
- Monitored vehicle locations to coordinate timely arrivals.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Managed customer accounts and invoicing.
Skills
- Customer Relations
- Equipment Troubleshooting
- Expense Tracking
- Staff Development
- Call Management
- Scheduling
- Paperwork Processing
- Data Entry
- Appointment Scheduling
- Complaint Resolution
Saving animals
I love to volunteer at local rescue's. I have fostered and found many animals loving homes.
Timeline
Installation Service Coordinator Manager
Universe Home Services
08.2012 - Current
HVAC Dispatcher
Slomins Security
10.2001 - 08.2012