Dawn Cumpston
Catlettsburg,KY
Summary
Accomplished Food Service Director dedicated to increasing sales, diversifying menus and optimizing policies to transform food service operations. Quality-oriented and decisive leader with proactive approach. Results-driven leader with solid background in food service planning, sales and management. Hardworking, ambitious and resourceful with clear understanding of business priorities and best practices. Talented kitchen leader offer over33 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Background includes improving performance, reducing costs and eliminating waste to maximize profitability of food service operations. Strategic planner with superior communication and problem-solving abilities.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Owner/Operator
Giovanni’s Pizza
05.1989 - 12.2022
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Implemented effective financial management practices, improving cash flow and profitability.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Managed day-to-day business operations.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Operated with safety and skill to avoid accidents and delays.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Diploma - General Studies
Boyd County High School
Ashland, KY05.1989
Skills
- Portion Control
- Process updates
- Staff Leadership
- Staff Training and Development
- Waste Reduction
- Sanitation Standards
- Food presentation
- Inventory Management
- Business Leadership
- Health Inspections
- Employee Scheduling
- Event Coordination
- Payroll Administration
- Kitchen staff coordination
- Time Management
- Customer Service
- Training and Onboarding
- Intuit QuickBooks
- Scheduling Staff
- Problem-solving abilities
- POS Terminal Operation
- Purchasing
- Reliability
- Multitasking Abilities
- Reliable and Responsible
Certification
Food Handlers Permit
ServSafe Food Protection Management
Registered ServSafe Proctor
References
Virginia Conley RNBSN
(606) 831-3437
Jennyfergusonconley@gmail
Michael Bowling
(606) 232-6553
mbowling@kfb.bank
Joyce Cumpston
(740) 646-9265
Joyce.cumpston@va.gov
Timeline
Owner/Operator
Giovanni’s Pizza
05.1989 - 12.2022
Diploma - General Studies
Boyd County High School
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