Dawn A. Curtis
Reston,VA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Assistant Manager
Loft/Ann Taylor
04.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Owner/Director
East Meets West Yoga Center, LLC
06.2006 - 05.2020
- Developed and maintained network of local supplier relationships to diversify product pipeline.
- Fostered favorable community relations, expressing value of partnership and enhancing corporate public image.
- Built strategic relationships with developers and owners, driving growth and increasing property diversity.
- Became fluent in local public policy, existing short-term rental regulations and building code.
- Managed pipelines, supporting full compliance with established business development procedures and driving process improvements.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Executive Assistant to the Chairman and CEO
World Kitchen, Inc.
09.2001 - 07.2006
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Handled confidential and sensitive information with discretion and tact.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Facilitated training and onboarding for incoming office staff.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Developed and maintained automated alert systems for important deadlines.
- Coordinated events and worked on ad hoc projects.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Wrote reports, executive summaries and newsletters.
- Created and managed office systems to efficiently deal with documentation.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Worked with senior management to initiate new projects and assist in various processes.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Associate of Science - Business Administration And Management
Northern Virginia Community College
Annandale, Virginia06.1992
Skills
- Business Development Understanding
- Staff Development
- Staff Training
- Staff Supervision
- Customer Relations
- Project Management
- Cost Control
- Customer Relationship Management
- Time Management
- Staff Management
- Promotional Planning
Certification
- Certified Life Coach Training - September 2020 - 2021
- Certified Integrative Health Coach - December 2020 - December 2021
- Certified Yoga Therapist
Timeline
Assistant Manager
Loft/Ann Taylor
04.2021 - Current
Owner/Director
East Meets West Yoga Center, LLC
06.2006 - 05.2020
Executive Assistant to the Chairman and CEO
World Kitchen, Inc.
09.2001 - 07.2006
Associate of Science - Business Administration And Management
Northern Virginia Community College
- Certified Life Coach Training - September 2020 - 2021
- Certified Integrative Health Coach - December 2020 - December 2021
- Certified Yoga Therapist
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