DAWN CURTIS RN, MSN
Laingsburg,MI
Summary
Michigan State Board Certified Registered Nurse with over twenty years of expertise in dialysis and nursing home care. Demonstrated leadership in directing nursing teams to achieve patient care goals and elevate satisfaction levels. Specialized in optimizing safe dialysis practices while fostering quality and innovation. Exceptional capability in cross-functional collaboration and executing effective solutions to intricate challenges, dedicated to surpassing expectations and driving sustainable growth.
Overview
23
23
years of professional experience
Work History
VP Clinical Quality
Fresenius Medical Care
06.2023 - 01.2026
- Directed team of 240 quality nurses, enhancing process improvement for 2,500 clinics nationwide.
- Championed initiatives focused on patient safety and quality of care, including infection control measures.
- Collaborated with healthcare teams to elevate standards and protocols for patient care.
- Analyzed market trends to inform business strategy and strengthen competitive positioning.
- Established partnerships with stakeholders to foster collaborative healthcare solutions.
- Developed strategic plans aligned with organizational vision for improved outcomes.
- Implemented process improvements resulting in significant cost savings across operations.
- Managed financial operations, including budgeting, forecasting, and analysis.
Senior Director Clinical Quality
Fresenius Medical Care
02.2022 - 06.2023
- Led strategic initiatives to enhance patient care services across multiple facilities.
- Oversaw compliance with healthcare regulations and quality standards to ensure service excellence.
- Implemented best practices for patient engagement and satisfaction across all service lines.
- Established key performance indicators to measure progress towards organizational goals.
- Facilitated communication among stakeholders to align objectives effectively.
- Managed annual budgeting processes, ensuring fiscal responsibility and accurate forecasting.
- Mentored junior staff members to support their professional development journeys.
- Promoted a culture of collaboration and innovation among staff through regular feedback.
Senior Clinical Quality Manager
Fresenius Kidney Care
Michigan And Tri State Regions
09.2020 - 02.2022
- Trained employees to foster professional growth and enhance skill sets.
- Managed onboarding processes, including interviewing and selecting quality assurance personnel.
- Oversaw five team members supporting clinical quality across 110 clinics.
- Assigned tasks based on skill levels to optimize team performance.
- Collaborated with staff to improve satisfaction among operation partners with new structures.
- Established training programs to enhance knowledge of best practices for new hire nurses.
- Evaluated operational trends and adjusted strategies to align performance with objectives.
- Maintained high service levels to strengthen relationships with partners for future opportunities.
Regional Quality Manager
Fresenius Kidney Care, Region
, Michigan
02.2013 - 09.2020
- Spearheaded implementation of enhanced training initiatives for patient quality.
- Oversaw quality control processes and reporting with clinic representatives.
- Maintained project quality through hands-on management techniques.
- Trained, coached, and mentored staff to ensure seamless adoption of new programs.
- Collaborated with clinic staff to achieve improved quality and safety metrics.
- Created organizational systems for reports, agendas, contracts, and records.
- Set project timelines and ensured teams met milestones on schedule.
- Devised specifications for processes to enhance operational efficiency.
Area Operations Manager
Fresenius Medical Care Holdings Inc
Lansing, MI
07.2011 - 02.2013
- Directed business functions for Lansing Area locations, emphasizing operational P&L and customer service management.
- Supervised six location managers and managed six dialysis facilities to ensure contractual compliance.
- Oversaw one hundred subordinates, promoting efficiency and productivity across all teams.
- Conducted training sessions on best practices to enhance employee knowledge and profitability.
- Recruited high-caliber candidates to strengthen team capabilities and overall performance.
- Resolved customer service issues promptly, fostering a positive environment for clients.
- Reviewed patient care protocols to maintain high-quality service delivery standards.
- Facilitated staff meetings to align team goals and objectives effectively.
Clinical Manager
Fresenius Medical Care Holdings Inc
East Lansing, MI
01.2008 - 08.2011
- Delegated tasks to staff and monitored completion, providing necessary support.
- Evaluated and corrected staff performance to elevate standards of practice.
- Communicated with staff, physicians, and patients using active listening techniques.
- Managed job responsibilities for absent staff members to maintain workflow continuity.
- Identified training needs for nurses and staff, arranging sessions to address gaps.
- Developed staff through education, performance evaluations, and competency enhancements.
- Created work schedules for 26 employees to ensure adequate coverage.
- Regularly assessed employee performance and delivered constructive feedback.
Charge Nurse
Fresenius Medical Care Holdings Inc
East Lansing
01.2007 - 01.2008
- Clinically managed dialysis floor staff to maintain high standards of patient care.
- Oversaw staff operations to ensure safe and effective treatment for dialysis patients.
- Evaluated staff competencies and conducted skills assessments regularly.
- Developed processes in collaboration with team to enhance patient care experience.
Dialysis Nurse
Fresenius Medical Care Holdings Inc
East Lansing
01.2006 - 01.2007
- Delivered direct care to dialysis patients, improving health outcomes.
- Conducted comprehensive health assessments and created personalized care plans.
- Collaborated with physicians and practitioners to provide timely patient status updates.
- Supervised care staff to ensure consistent quality support for all patients.
Assistant Director of Nursing
Tendercare South
Lansing, MI
06.2003 - 01.2006
- Developed adult education classes emphasizing patient care and daily living assistance.
- Documented student attendance and monitored progress toward educational goals.
- Integrated technology into instruction through varied activities to enhance learning experiences.
- Created lesson plans aligned with course objectives for structured delivery.
- Reported observed individual behaviors and potential issues to supervisory staff for appropriate action.
- Facilitated group sessions while delivering personalized support to students.
Education
Master of Science - Nursing, Health Care Quality and Patient Safety
Grand Canyon University
05.2022
Bachelor’s Degree - Nursing
Grand Canyon University
01.2019
Associate of Science: Registered Nurse -
Lansing Community College
01.2002
Medical Assistant -
Ross Medical Education Center
01.1992
Certified Nursing Assistant
Lansing Community College
Lansing, MI08-1990
Skills
- Analytical mindset
- Patient safety
- Quality improvement
- Process optimization
- Team collaboration
- Decision-making
- Verbal and written communication
- Regulatory compliance
- Policy development
- Coaching and mentoring
- Results orientation
- Budget oversight
- Relationship building
- Problem resolution
- Human resource management
- Staff development
- Systems expertise
- Team leadership
Timeline
VP Clinical Quality
Fresenius Medical Care
06.2023 - 01.2026
Senior Director Clinical Quality
Fresenius Medical Care
02.2022 - 06.2023
Senior Clinical Quality Manager
Fresenius Kidney Care
09.2020 - 02.2022
Regional Quality Manager
Fresenius Kidney Care, Region
02.2013 - 09.2020
Area Operations Manager
Fresenius Medical Care Holdings Inc
07.2011 - 02.2013
Clinical Manager
Fresenius Medical Care Holdings Inc
01.2008 - 08.2011
Charge Nurse
Fresenius Medical Care Holdings Inc
01.2007 - 01.2008
Dialysis Nurse
Fresenius Medical Care Holdings Inc
01.2006 - 01.2007
Assistant Director of Nursing
Tendercare South
06.2003 - 01.2006
Master of Science - Nursing, Health Care Quality and Patient Safety
Grand Canyon University
Bachelor’s Degree - Nursing
Grand Canyon University
Associate of Science: Registered Nurse -
Lansing Community College
Medical Assistant -
Ross Medical Education Center
Certified Nursing Assistant
Lansing Community College