Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawn Daurizio

Port Charlotte,FL

Summary

Versatile and dynamic, with a proven track record at Home Depot, I excel in customer relationship management and problem-solving. Spearheaded initiatives that significantly enhanced customer satisfaction and staff productivity. My creative thinking and adept staff monitoring have consistently driven positive outcomes, showcasing my ability to lead and innovate in fast-paced environments.

Overview

35
35
years of professional experience

Work History

Customer Experience Manager

Home Depot
12.2022 - Current
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Built customer relationships by responding to inquiries, identifying and assessing customers needs, resolving problems, and following up with potential and existing customers.

Department Head

Home Depot
06.2020 - 12.2022
  • Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
  • Established team priorities, maintained schedules and monitored performance.

Paint Department Associate

Home Depot
09.2018 - 06.2020
  • Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.
  • Mixed paint colors to create custom blends, using paint mixing machine and spatulas.
  • Maintained stock shelves by fronting, facing and straightening products throughout shift.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Bookkeeper

Home Depot
06.2007 - 08.2018
  • Completed payroll for employees and maintained detailed records of procedures.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for credit card accounts.
  • Maintained and processed tills, deposits, and money logs.

Cashier, IMA, Receiving Admin& Computer Room Assoc

Home Depot
11.1989 - 02.2003
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Count Changes
  • Entering on Hands
  • Entering Receiving invoices.

Education

High School Diploma -

Bayport-Blue Point HS
Bayport, NY
06-1987

Skills

  • Problem-solving abilities
  • Staff monitoring
  • Customer relationship management
  • Creative thinking

Timeline

Customer Experience Manager

Home Depot
12.2022 - Current

Department Head

Home Depot
06.2020 - 12.2022

Paint Department Associate

Home Depot
09.2018 - 06.2020

Bookkeeper

Home Depot
06.2007 - 08.2018

Cashier, IMA, Receiving Admin& Computer Room Assoc

Home Depot
11.1989 - 02.2003

High School Diploma -

Bayport-Blue Point HS

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Dawn Daurizio