Dawn Decino

CENTER FOR SURGICAL OPTIMIZATION

• Oversee all front desk operations.
• Train all new staff for scheduling in; RevCycle, Soarian, Surginet, PowerChart, Twistle, Artera, Outlook, Microsoft Office, TEAMS and Tracker Board.
• Create and update all CSO Scheduling processes.
• Coordinate daily functions in CSO Newark office.
• Schedule appointments with awareness of patient preferences, provider availability, practice locations, and insurance needs.
• Allocate patient's insurance in Soarian.
• Send Twistle to surgical patients per protocol.
• Interact with all patients and staff in a professional and friendly manner.
• Verify referral and insurance information as needed.
• Prepare patients for video visits with providers when needed.
• Perform end of day reconciliation reports for unattended worklists and MSPQ.
• Supportive resource for all three CSO locations.
• Answer all phone calls and distribute as appropriate.
• Retrieve all voicemails and relay messages accurately.
• Prepare patient charts for next day schedule.
• Communicate with providers and staff through EMR and email in a timely manner.
• Communicate with various surgeon's, specialist's, internal and external departments regarding mutual patients' medical history and optimization.
• Order all medical and office supplies.
• Work with PAR team to organize and label all medical supplies accurately.
• Submit maintenance and IT requests.
• Maintain Downtime binder and Office Fire & Safety Manual.
• Conduct annual practice fire drill.
• Prepare medical records with patient ID labels to be sent to HIMS.
• Offer administrative support daily.
• Proficient in RevCycle, Soarian, Surginet, PowerChart, Twistle, Artera, Outlook, Microsoft Office and TEAMS.
• Member of CSO Counsel

Delaware Division of Prevention and Behavioral Health Services

• Develop reports for supervisors, managers, and directors to support data-driven decision making
• Provide data for submission through the federal Uniform Reporting System annually
• Collaborate with vendor to support development of functionality within the FOCUS case management data system
• Liaise between staff and vendor to address FOCUS functionality defects
• Ensure FOCUS functionality and workflow meet internal operational needs to promote positive youth and family outcomes and compliance with department, state, and federal rules and regulations
• Maintain FOCUS user access profiles for all employees and contractors, including permission access levels
• Develop and document written procedures for the Information Management Unit
• Collaborate with program managers and leadership to identify and support reporting needs
• Develop and revise forms needed to request system modifications to ensure accurate information is captured
• Provide technical assistance to staff at all levels throughout the organization
• Project Manager and facilitator for the Work Environment Committee
• 6 years 6 months

CLINICAL SERVICES-DIRECTOR'S OFFICE-Delaware Division of Prevention and Behavioral Health Services

• Managed operations of the Deputy Director’s Office
• Served as time-keeper, eSTAR system liaison, and human resources liaison for 50+ employees, ensuring accurate time-keeping in compliance with the State Merit Rules
• Served as Assistant Editor for the Bounce Back Bulletin, division blog for internal and external stakeholders
• Supported internal communication, including coordinating, editing and distributing the weekly division report to the Cabinet Secretary and agency staff
• Created and revised presentations, charts, tracking logs, documents, and reports for division leadership
• Provided technical assistance and support to hiring managers
• Compiled fiscal and program information to ensure division leadership was prepared to present the agency’s budget request to the General Assembly’s Joint Finance Committee hearing
• Developed written and verbal communication to families, providers and stakeholders
• Provided administrative and project management oversight throughout system reorganization
• Updated/edited division policies and procedures to address changing agency needs
• Record, transcribe and distribute minutes for various meetings
• Worked in partnership with a team of administrative specialists on special projects and events
• Coordinated meetings, trainings, conferences, and travel
• Established and maintain a filing system for Deputy Director’s Office
• Managed office supply inventory
• Tracked fleet utilization, staffing and leave information, staff licensure for Medicaid billing, program admissions, length of stay, expenses, and performance expectations
• Collaborated with Human Resources to update hiring procedures and develop training
• 1 year 11 months

DIRECTOR'S OFFICE-Delaware Division of Prevention and Behavioral Health Services

• Managed operations of the Intake and Clinical Services Director’s Office
• Maintained and updated organizational charts for Intake and Clinical Services
• Supported supervisor and staff compliance with key performance expectations
• Developed correspondence, presentations, and other documents for the Director of Intake and Clinical Services
• Provided administrative hiring process support to hiring managers
• Supported positive youth and family, provider, and stakeholder verbal and written communication
• Recorded, transcribed and distributed minutes for various meetings
• Collected, compiled and distributed documents and data relating to program statistics and caseloads
• Established and maintained filing system for Clinical Services data and documentation
• Coordinated meetings, trainings, conferences, budget hearings, and travel
• Provided reliable administrative assistance for other offices in support of division goals
• Ordered and inventoried office supplies
• 2 years

• Managed all Electronic Medical Record system data and reports
• Maintained patient records via Electronic Medical Record in accordance with HIPAA
• Scheduled patient office visits and procedures for two doctors at five locations
• Liaised on behalf of the office with current and prospective patients, families, staff, and medical partners
• Streamlined forms, correspondence, charts, tables, and logs used by office staff daily
• Managed all office supplies, equipment, and patient medication sample inventories
• Trained all new staff
• Served as Patient Archive Records Officer
• Assisted with CPT Codes and Patient Referrals
• 3 years

• Maintained employee files in accordance with state, federal, district, National Association for the Education of Young Children (NAEYC) and Bright Horizons regulations
• Managed the director’s correspondence to staff and families
• Coordinated workshops, meetings, seminars, interviews, intake, tours, celebrations, family events, etc.
• 3 years 1 month

• Worked in collaboration with the teacher to positively impact the lives of children by providing a safe and nurturing environment that encouraged social, emotional, physical and intellectual development
• Responsible for reporting on attendance, classroom ratios, injuries, contagious illnesses and hospitalizations
• 10 years 8 months

• Media Department Manager
• Included supervision and training of approximately 20 media specialists
• Provided excellent customer service, including sourcing products from other locations for customers
• Coordinated and performed annual product inventory
• Responsible for daily store reports to upper management
• 2 years