Summary
Overview
Work History
Education
Skills
Affiliations
Skills
References
Timeline
Generic

Dawn Delaney

New Kensington,PA

Summary

Accomplished Caseworker from A Second Chance Inc., adept in motivational interviewing and showcasing exceptional interpersonal communication. Expertly developed and implemented individualized service plans, significantly enhancing client progress. Demonstrated proficiency in regulatory compliance and crisis intervention, ensuring client needs are met with urgency and confidentiality. Proven track record in improving client outcomes through effective case management and family engagement. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.I also can exercise sound judgment in making decisions and recommendations. Coordinate multiple activities and tasks. Develop and maintain effective working relationships with co-workers , customers and job contacts. Also have patience and professionalism when dealing with conflicts. I adopt a Philosophy of continual learning and growth to remain current in technical and other job knowledge. Possess and demonstrate sound Business and professional ethics.

Overview

9
9
years of professional experience

Work History

Caseworker 1

A Second ChanceInc.
Wilkensburg, Pa.
07.2021 - 11.2024
  • Developed individualized service plans based on client's strengths and identified needs.
  • Conducted home visits to assess client needs, evaluate progress toward goals, and document service delivery.
  • Provided casework services to clients, including conducting initial assessments and developing individualized case plans.
  • Attended court hearings when appropriate to provide testimony regarding client status or progress towards goals.
  • Coordinated referrals for mental health counseling, substance abuse treatment and other community resources.
  • Facilitated group sessions focusing on topics such as life skills development and conflict resolution.
  • Created monthly reports summarizing caseload activities for review by supervisor.
  • Actively participated in interagency meetings designed to coordinate care among multiple providers.
  • Provided crisis intervention when necessary by responding quickly to urgent requests from clients or referral sources.
  • Adhered strictly to HIPAA regulations regarding confidentiality of client information at all times.
  • Attended professional trainings related to best practices in case management techniques.
  • Collaborated with other departments within the agency to ensure that all services are provided in a timely manner.
  • Participated in weekly team meetings to discuss case management strategies and review progress towards established goals.
  • Responded promptly to phone calls from clients or referral sources seeking assistance or information about available resources.
  • Maintained updated progress notes and case record and documented children's progress in recreational activities, treatment plans and education.
  • Advocated on behalf of clients to secure necessary services and support.
  • Provided crisis intervention services to clients in urgent need.
  • Responded to emergency situations by providing immediate support and referrals.
  • Managed caseload efficiently, prioritizing tasks to meet client needs and deadlines.
  • Prepared reports and case notes detailing client interactions and progress.

EMT

AHN Forbes, Transportation Coordinator
Monroeville, PA
02.2016 - 05.2021
  • Observed, recorded and reported patients' condition or injury and treatment provided.
  • Assisted in the transport of patients from accident scenes to medical facilities.
  • Facilitated communication between patients, family members, and healthcare professionals.
  • Bandaged wounds and determined necessity for stitches or sutures.
  • Oversaw communications within assigned territories.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Responded to 911 calls for assistance with medical emergencies.
  • Provided emotional support to patients and their families during medical emergencies.
  • Documented patient information, treatments provided, and changes in condition on appropriate forms.
  • Assessed patients' conditions during transport and communicated findings to healthcare staff upon arrival at hospital.
  • Evaluated illnesses or injuries to establish and prioritize medical procedures.
  • Collaborated with medical personnel to quickly treat and transport patients.
  • Communicated with dispatchers or treatment center personnel to exchange information and arrange patient intake.

Education

High School Diploma -

Pine Richland
Gibsonia, PA
06-1990

Skills

  • Motivational interviewing
  • Regulatory compliance
  • Behavioral observation
  • Recruiting support
  • Interpersonal and written communication
  • Highly effective communication
  • Assessment skills
  • Home inspections
  • Case information confidentiality
  • Family engagement
  • Client interaction
  • Case file documentation

Affiliations

  • Foster Parent for 3 years. I am Certified as Therapeutic foster parent. Certified Parent for Autistic children.

Skills

  • .Multiple certificates in child development.
  • Mandated reporter.
  • Proficient in Microsoft Word, PowerPoint, Excel, [other programs].
  • Foster care certified
  • Multitasking Networking
  • Creative thinking
  • Verbal communication
  • Task prioritization
  • Customer relations
  • 8 years experience with Autism, with multiple children

References

  • Stephanie Karpinski 412-537-1297 coworker and friend for 15 years
  • Chris Hendershot 412-720-7176 E.M.T Trauma teacher for CCAC.
  • Toni Wagner A Second Chance Inc. 412-342-0600

Timeline

Caseworker 1

A Second ChanceInc.
07.2021 - 11.2024

EMT

AHN Forbes, Transportation Coordinator
02.2016 - 05.2021

High School Diploma -

Pine Richland

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Dawn Delaney