Dawn Delaney
Alachua,FL
Summary
Accomplished Retail Sales Specialist with a proven track record at Lowe's Home Improvement Stores, enhancing customer loyalty and exceeding sales goals through expert product knowledge and personalized service. Skilled in multitasking and problem-solving, I have successfully trained teams, improved customer satisfaction, and mastered upselling techniques. My dedication to detail and collaborative approach have driven sustained business growth.
Overview
36
36
years of professional experience
Work History
IFAS WAREHOUSE OPS
University Of Florda
05.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Retail Sales Specialist
Lowe’s Home Improvement Stores
02.2010 - 08.2024
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Increased sales and customer satisfaction through personalized servicing.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
- Developed strong relationships with customers, resulting in repeat business and loyalty.
- Handled customer inquiries and resolved issues promptly, maintaining a positive shopping experience for all patrons.
- Utilized strong communication skills to build rapport with customers, fostering long-term connections for sustained business growth.
- Boosted sales revenue through effective upselling and cross-selling techniques.
- Trained new staff members on company policies, procedures, and best practices for retail sales success.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
Air Sea Coordinator
Carnival Cruise Lines
08.1989 - 12.1993
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Scheduled airline reservations for entire cruise ship sailings.
Education
No Degree - Business Administration And Management
Liberty University
Lynchburg, VANo Degree - All Areas Relating To Lowe's Work Life.
Lowe's University
Gainesville, FLSkills
- Multitasking efficiency
- Time Management Capabilities
- Training and mentoring
- Attention to Detail Focus
- Cash Handling Accuracy
- Problem-solving competence
- Sales expertise
- Loss Prevention
- Upselling Techniques Mastery
- Customer loyalty cultivation
- Teamwork and Collaboration
- Customer Service
- Retail Sales
Accomplishments
- Achieved entry into the million dollar sales club for two consecutive years And counting.
- Sales liaison to the University of Florida. First point of contact for sales and problem resolution relating to their procurement needs and procedures for over ten years.
Timeline
IFAS WAREHOUSE OPS
University Of Florda
05.2024 - Current
Retail Sales Specialist
Lowe’s Home Improvement Stores
02.2010 - 08.2024
Air Sea Coordinator
Carnival Cruise Lines
08.1989 - 12.1993
No Degree - Business Administration And Management
Liberty University
No Degree - All Areas Relating To Lowe's Work Life.
Lowe's University
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