Dawn Dellsperger
Frisco City,AL
Summary
B.A. in Healthcare Management with 9+ years experience. Certificate in computers with 20+ years experience. Excellent customer service skills with 25+ years experience. Proactive worker recognized by co-workers, supervisors, and customers. Recognized for effective problem-solving, detail-oriented, multitasking, organized and creative way of working. Can handle a wide-range of responsibilities all at one time. Knowledgeable about coordinating paperwork, maintaining supplies, setting appointments, protocols, hipaa, and updating charts. Excellent communication and organizational skills. Looking for a long-term position.
Overview
22
22
years of professional experience
12
12
Years of healthcare industry experience
30
30
Years of customer service experience
22
22
Years of professional computer experience
Work History
Ward Clerk/ Transports/ Scheduling
Englewood Healthcare
04.2014 - 04.2023
- Organized paperwork such as charts and reports for office and patient needs.
- Stored and retrieved permanent records on daily basis.
- Supported office staff and operational requirements with administrative tasks.
- Documented latest information in computer system and printed paperwork.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered multi-line phone system, with 50+ telephone calls per day, to offer office information, answer questions, and direct calls to nursing staff.
- Maintained rapport with physicians, nurses, and other healthcare personnel.
- Maintained current and accurate medical records for 26+ patients daily. Up to 87 when we were short handed.
- Provided information for patient admissions and discharges to foster timely processing.
- Monitored inventory levels and advised management of need for replenishment.
- Scheduled appointments and maintained department calendar to facilitate efficient patient flow.
- Processed lab paperwork and requests according to physicians' orders.
- Reported resulted lab test requests.
- Organized paperwork for doctors, nurses and patients.
- Transported patients as needed to and from appointments.
- Organized all paperwork incoming and outgoing for all residents(26+)on hall.
- Kept nursing station clear, clean and functional.
- Reorganized office area to be more productive. Changed one filing systems to be better time efficient.
- Came up with nurses cheat book. For all possible situations and orders. With how-to-do, for every scenario. The book was implemented to use at all stations.
- Maintained exceptional organization level within station.
- Documented, filed, and reported any and all labs that were out of norm.
- Evaluated labs done in building, due to some stations not getting labs done in timely manner. Processed what was found, implemented P.O.C. to fix problems. Problems were resolved.
- Learned other areas work, to be able to be back-up for them as needed.
Cashier and Stock
Community Mart
08.2011 - 03.2014
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Checked personal identifications during tobacco sales.
Sales
Mobile Home Sales
06.2008 - 03.2009
- Organized visual appeal, inside and outside office building to engage customers.
- Prepared merchandise for sales by pricing or tagging. All mobile homes on lot.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations. When customer wanted to buy mobile home, but no credit to actually be able to buy one.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Home Health Aide
Hospice of Monroe County
Monroeville, Al.
02.2007 - 01.2008
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Utilized universal precautions and infection control principles in all aspects of care.
Activities
Monroe Manor Nursing Home
07.2001 - 10.2004
- Evaluated success of each activity and event to identify opportunities for future improvement.
- Researched new ideas for programs and activities, taking into consideration participants' suggestions and abilities.
- Compiled monthly activity program calendar to distribute to residents and staff.
- Developed and maintained relationships with local organizations to identify volunteer opportunities and resources.
- Collaborated with other departments to maximize impact of volunteer efforts.
- Scheduled and organized training sessions for volunteers to develop skills and knowledge.
- Monitored volunteer performance to enforce compliance with established policies and regulations.
Education
B.A. - Healthcare Administration in Healthcare Management
Ashford University
2018
Certificate - Computers
Alabama Southern Community College
Monroeville, AL1998
High School Diploma -
Monroe County High School
Monroeville, AL1995
Skills
- Audits,
- POC,
- Customer service/support
- Documentation reviews,
- Software troubleshooting,
- Microsoft Systems
- Typing
- Electronic Recordkeeping
- Patient Appointment Coordination
- Scheduling Tests and Procedures
- Office Supplies Ordering and Inventory
- Computer Proficiency
- Efficiency Improvement
- Calendar and Appointment Management
- Charting Proficiency
- Clinical Support
- Isolation Precautions
- Patient Records Maintenance
- Lab Test Protocols
- Adaptable and Flexible
- Practitioner Support
- Prior-Authorizations for medicines and appointments,
- Organization and Time Management
- Medical Billing and Coding ICD 10, 9
- Records Maintenance
- Troubleshooting,
- Hipaa
Accomplishments
- Free-Speaking
- Supervised team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through comparison and tracking.
A little bit of myself.
I love playing games with my family, and playing jokes on them. Just enjoy their company. I write my own music and poetry. I play instruments. I play the bass guitar, flute, piccolo, and more. I also sing as much as possible. I sing at my church and any where i can. For instance, I have sung at fundraisers for "Pilots for Christ" and "Relay for Life".
Timeline
Ward Clerk/ Transports/ Scheduling
Englewood Healthcare
04.2014 - 04.2023
Cashier and Stock
Community Mart
08.2011 - 03.2014
Sales
Mobile Home Sales
06.2008 - 03.2009
Home Health Aide
Hospice of Monroe County
02.2007 - 01.2008
Activities
Monroe Manor Nursing Home
07.2001 - 10.2004
B.A. - Healthcare Administration in Healthcare Management
Ashford University
Certificate - Computers
Alabama Southern Community College
High School Diploma -
Monroe County High School
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