Dawn Demacos
Gates,NC
Summary
Results-driven professional specializing in management analysis and organizational efficiency. Proven track record in optimizing business processes and implementing strategic initiatives. Reliable team collaborator focused on achieving measurable outcomes and adapting to evolving business needs.
Overview
18
18
years of professional experience
Work History
Management Analyst-GG-12
Fleet Cyber Command
09.2019 - Current
- Contractor Officer Representative (COR) responsible for 17 + contractors
- Manage firm-fixed price small business $2.4 million contract
- Assist in developing contract requirements for all phases of work including planning, design, construction, testing, and evaluation
- Analyze trends and identified opportunities for process improvements to streamline the contract management lifecycle
- Execute annual training budget of 60k for approximately 45 personnel
- Work with multiple vendors to schedule, coordinate, obligate, and execute professional development training
- Develop monthly report to leadership on Cybersecurity Workforce (CSWF), General Military Training (GMT), and professional development metrics and status
- Improve overall Training by creating Training Plans and Division Trackers for five divisions that provide a snapshot of all required training for the Fiscal Year (FY)
- Revise and update Division Standard Operating Procedures (SOPs) for all administrative tasks
- Provide administrative support to Director, Deputy Director and staff on processing RMF Step 2 and Step 5 RMF packages (e.g., WARNORDS, Circuits, Boundary Change Requests (BCRs), Component Level Services Assessment (CLSAs), Memorandum of Understandings (MOUs) tasks
- Actively engage with managers, supervisors, and co-workers on mission and support of strategic plan and vision
- Improved operational efficiency by streamlining processes and implementing best practices in management analysis.
- Optimized project management practices by conducting comprehensive assessments of project plans and timelines, ensuring timely completion of deliverables without compromising quality standards or exceeding budgets.
- Provided expert guidance on best practices, resulting in improved overall organizational effectiveness.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased productivity.
- Streamlined communication channels between departments by implementing efficient reporting structures that facilitated collaboration among teams.
- Evaluated existing systems and processes, identifying inefficiencies and recommending modifications for optimal performance.
- Assisted in change management initiatives, ensuring a smooth transition during organizational restructuring efforts.
- Contributed significantly to the development of long-term strategies by working closely with executive leadership on risk assessment, market research, competitor analysis, industry trends evaluation.
- Evaluated current processes to develop improvement plans.
- Enhanced stakeholder engagement, organizing regular update meetings to ensure alignment with project goals.
- Facilitated workshops on organizational development, fostering culture of continuous improvement.
- Developed training program for new analysts, equipping them with essential skills for high performance.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
Project Manager Specialist
Naval Systems, Inc.
04.2018 - 03.2019
- Provide on-site acquisition support services for over 100 Simplified Acquisition Procedures (SAP) packages
- Provide managerial support for Contracting Officer Representative (COR)
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Create Contract Data Scorecard for 16 large contracts capturing total ceiling, funded, unfunded amounts per option year for contracts to predict if a contract is in danger of running out of ceiling prior to the end of contract
- Provide on-site acquisition support services for over 25 Large Contract Acquisitions
- Manage, edit, collect information for SharePoint site
Project Analyst
Falconwood, Inc
05.2010 - 02.2018
- Serve as key member of Training project team and Navy Customer Technical Representative (CTR) subject matter expert (SME) support for training development
- Assist project manager to develop project plans, schedules, internal reviews, and budget for project activities within the project scope
- Utilize Analysis, Design, Development, Implementation, and Evaluation (ADDIE) Model to create performance-based training
- Subject Matter Expert in the areas (e.g., Seat Ordering and Delivery, Account Management, Seat Refresh, Infrastructure, Ordering NGEN services) to create training for CTRs
- Develop templates for tracking and reporting of project status, extracting data from legacy systems and reporting to executive leadership
- Created a Continuous Process Improvement Plan to document Known Issues for CTRs in one location on SharePoint portal that significantly reduced repetitive phone calls to the help desk
- Develop training products based on operational and governing documentation
- Develop and publish Training curriculum paths for professional development
- Contribute to the development of web-based training courses for the CTR workforce
- Provide content to the Instructional Designer (ISD) for development of Job Aids and Quick Reference Guides for the CTR workforce
- Provide content for development of Process Guides for the CTR workforce
- Work with the Instructional Designer (ISD) for design of training products (e.g., job aids, newsletters, guides)
- Develop/analyze Job Analysis for CTR workforce
- Assists Program Manager for the development of several project deliverables including Concept of Operations, Communication Plan, position descriptions and performance standards for the transitioning CTR workforce, as well as an enterprise
- Responsible, Accountable, Consulted, Informed (RACI) chart
- Utilized project schedule to develop prerequisite courses for CTRs as part of the Next Generation Enterprise Network (NGEN) CTR Training Strategy to stay within designated timeline
- Work with Requirements to Award Tool (RAPT) development team to create training for new and existing NGEN users
- Develop Position Descriptions for the CTR workforce
- Develop Task Analysis for the CTR workforce
- Develop ITIL compliant Responsible, Accountable, Consulted, Informed (RACI) to identify specific roles and responsibilities for the CTR workforce
NMCI Customer Technical Representative (CTR)
Cyber Asset and Reduction Security (CARS)
01.2007 - 01.2010
- Provide front line support daily with end users upon check in to the command by: providing all requirements (i.e., laptop/workstation, software, supplies, daily muster information) in order to meet goals and objectives essential to the mission
- Prepare and submit seat orders in NMCI Enterprise Tool (NET), managing NMCI assets, provides NMCI 1st level technical support to end users
- Executed seat deployment schedules to ensure the minimum work stoppage for end users during refresh of NMCI seats
- As the NMCI Project Manager, developed master schedule and tracked deployment activities to the schedule and budget to train and assist over 200 users in the procurement, configuration and use of various NMCI service offerings to include: Broadband Remote Access (BuRAS), Blackberry services, web hosting, and site network infrastructure build-outs
- Provided continuous service improved by conducting research and analysis on new NMCI service offerings that could potentially save NNWC over $10k to allow end users to operate more efficiently
- Operated within the projects budget for NMCI services to save over $60K by eliminating unnecessary equipment and software that was not required
- Resulted in improved services and reduced schedule activities
- Tracked actual versus plan on project budget and schedule activities
- Coordinate consolidation of file share space between NNWC IT department and CARS personnel, facilitating consolidation of filing system into Total Records Information Management (TRIM)
- Point of contact for reviewing end user’s suggestions and ideas for procedural issues and process improvement suggestions
- Responsible for all administrative and logistical support for Task Force of 120 + personnel
Education
Contracting Officer’s Course -
Management Concepts
04.2020
B.S. - Workforce Education and Development
Southern Illinois University
12.2011
A.A. - Liberal Arts
Saint Leo University
12.2011
Skills
- DADMS
- NMCI Enterprise Tool
- EMASS
- RAPT
- SharePoint
- Microsoft PowerPoint
- Excel
- Visio
- Word
- ServiceNow
- Client relationship management
- Business process improvement
- Requirement gathering and analysis
- Teamwork
Otherdutyassignments
- FISC Yokosuka, Japan
- USS Chancellorsville (CG-62)
- Port Operations Diego Garcia
- Navy Recruiting Command Jacksonville, Florida
- USNS John Ericsson (TAO-194)
- USS McKee (AD-46)
- USNS Kawishiwi (TAO-146)
Toolsandsoftwareproficiency
- Department of the Navy (DON) Application & Database Management System (DADMS)
- NMCI Enterprise Tool (NET)
- Enterprise Mission Assurance Support Service (eMASS)
- Requirement to Award Process Tool (RAPT)
- SharePoint
- Microsoft PowerPoint
- Excel
- Visio
- Word
- ServiceNow
Security Clearance
Top Secret
Timeline
Management Analyst-GG-12
Fleet Cyber Command
09.2019 - Current
Project Manager Specialist
Naval Systems, Inc.
04.2018 - 03.2019
Project Analyst
Falconwood, Inc
05.2010 - 02.2018
NMCI Customer Technical Representative (CTR)
Cyber Asset and Reduction Security (CARS)
01.2007 - 01.2010
B.S. - Workforce Education and Development
Southern Illinois University
A.A. - Liberal Arts
Saint Leo University
Contracting Officer’s Course -
Management Concepts
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