Dawn Dennie
Portage,IN
It is never too late to be what you might have been.
George Eliot
Summary
Results-driven project director/team manager with a record of outstanding performance in fundraising and project management, proven success in meeting and exceeding projected goals and deadlines, demonstrated ability to understand, calculate, and project the needed funds and time required to complete various projects. Strong foundation in forecasting the funding needed for short and long-term projects for profit and non-profit organizations. Proficient in problem solving with excellent customer service, communications and troubleshooting skills.
Overview
13
13
years of professional experience
Work History
Escalations Supervisor
Wayfair
07.2020 - 11.2023
- Handled 50 plus escalated calls and issues with purchase, delivery, quality and returns. Focused on problem resolution and customer retention.
- Provided necessary compensation for delay and error.
- Educated on company policies nd options for resolution.
Customer Service Representative
Sallie Mae
01.2015 - 12.2016
- 50-100 calls per day Assisting College students applying for student loans.
- 80% of calls resolved with applications approval
SCSEP Employment Specialist
AARP
01.2013 - 01.2016
- Assisting 5-15 Seniors daily with job skills, job search, interview prep and resume building decreasing Senior unemployment in the area by 17.6 %.
- Job search and prep fulfilling Senior workforce in the area by 29% and successful AARP program stats improved by 19%
- Recognized client employment barriers and devised strategies to resolve.
- Assessed individuals to identify skills, strengths and interests for job placement.
- Provided clients with on-the-job training and employment related support to maintain and retain employment.
- Devised and implemented individualized employment plans to support client goals.
- Developed relationships with diverse businesses to develop competitive and permanent job opportunities for consumers.
- Conducted assessments, interviews, and job trials with clients to develop person-centered plans for employment and support.
- Conducted employer and community organization outreach to promote employment services.
- Conducted performance reviews and provided feedback to managers on employee performance.
Assistant to Office Manager
Indiana Legal Services
01.2011 - 01.2012
- Performed intake and collected information for 20 plus potential clients daily.
- Managed emails and phone calls.
- Provided information through community of the services available through Indiana Legal.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Conducted research to assist with routine tasks and special projects.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
Education
Bachelor's Degree - Busness Administration
06.2016
Associate of Applied Science - Business Administration
06.2014
Skills
- Wage Works FSA/HSA/HRA/Cobra/Commuter 2018-2020 (2 years)
- Frontier Internet/Cable Services 2015-2016 (1 year)
- Sallie Mae Help Desk 2015-2016
- National Chaplain/Fundraiser/Project Director AMVETS National Ladies Auxiliary 2012-2014
- State President/Project Director Indiana AMVETS Ladies Auxiliary 2010-2011
- Local President/Fundraiser/Finance Committee Chairman AMVETS Ladies Auxiliary 1999-present
- Red Hat Society Project Director/Fundraiser 2008-present
- CDS Marketing/Platinum Marketing 2011-2018
- Customer Service
- Dispute Resolution
- Team Management
- Time Management
- Organizational Skills
- Decision Making
- Process Improvement
- Coaching and Mentoring
Section name
VOLUNTEER WORK
Joined the AMVETS Ladies Auxiliary 36 years ago. I have served locally in Gary, IN as president 12 times. I have served as State 1st, 2nd, 3rd Vice President, and as State President for Indiana from 2010-2011. I served as National Chaplain 2012-2014. I have served as the Parliamentarian for Indiana Ladies Auxiliary from 2019-2022. I an currently the National Executive Committee Chairman for the state of Indiana.
I am dedicated to honoring and supporting our Veterans.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Escalations Supervisor - Wayfair
07.2020 - 11.2023
Customer Service Representative - Sallie Mae
01.2015 - 12.2016
SCSEP Employment Specialist - AARP
01.2013 - 01.2016
Assistant to Office Manager - Indiana Legal Services
01.2011 - 01.2012
Purdue Calumet - Bachelor's Degree, Busness Administration
Ivy Tech College - Associate of Applied Science, Business Administration