Summary
Overview
Work History
Education
Skills
Timeline
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Dawn Desormier

Woodland,CA

Summary

  • Dynamic Floor Supervisor at Rite Aid with a proven track record in customer satisfaction and team leadership. Enhanced sales through strategic merchandising and improved customer relations, fostering a positive work environment. Expert in POS systems, driving repeat business by cultivating long-term relationships with clients and mentoring staff for optimal performance.

Overview

12
12
years of professional experience

Work History

Floor Supervisor

Rite Aid
09.2022 - 09.2024
  • Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
  • Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
  • Boosted sales through effective merchandising strategies and attention to product placement on the floor.
  • Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Increased repeat business through exceptional customer service skills that cultivated long-term buyer relationships.
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
  • Reduced staff turnover rates by fostering a positive work environment and promoting open communication.
  • Delegated tasks to employees to enhance productivity and workflow.
  • Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
  • Maintained clean and organized store environment to cultivate pleasant shopping experiences.
  • Coordinated daily floor restocks and merchandise resets to drive sales and product promotion.
  • Monitored sales floor and provided customer service to foster retention and loyalty.
  • Upheld proper visual merchandising standards on retail floor and windows.

Assistant Manager Wellness Department

Olivers Market
01.2019 - 01.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Negotiated with suppliers to secure better pricing, reducing operational costs.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.

Online Shopper

Walmart
09.2021 - 09.2022
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Developed expert knowledge of products, enabling accurate guidance for customer purchases.
  • Collaborated with team members to achieve daily sales goals and optimize store performance.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Cultivated long-term relationships with customers by providing personalized shopping experiences.
  • Managed returns and exchanges efficiently, maintaining customer loyalty while adhering to company policies.
  • Worked productively with customers to meet order requirements and service expectations.
  • Increased repeat business by building rapport with customers through exceptional service and follow-up communications.
  • Tracked order progress from initial purchase through delivery, ensuring timely updates were provided to customers throughout the process.
  • Utilized data analysis tools to evaluate sales performance metrics, identifying areas for improvement or expansion.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Tracked substitutions and informed customers of changes.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Entrusted to handle confidential and sensitive situations in professional matter.

Wiring Installer

4 Wheel Campers
04.2021 - 06.2021
  • Laid out materials and system components to prepare for installation.
  • Operated tools, equipment, and machinery according to safety standards.
  • Installed complete systems at new residential and business construction sites.
  • Enhanced customer satisfaction by providing timely and accurate installations.
  • Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
  • Collaborated with team members to ensure smooth workflow and successful project completion.
  • Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
  • Calculated materials and time needed for each job.
  • Ensured high-quality results by consistently following manufacturer specifications during installations.
  • Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
  • Completed projects within budget constraints through careful planning and resource management.
  • Used appropriate PPE to reduce risks when working with electrical and communications systems.
  • Customized installations to meet specific customer requirements, ensuring full functionality and satisfaction.

Traffic Safety

TMI
10.2020 - 04.2021
  • Improved traffic safety by effectively directing and controlling vehicular flow at construction sites.
  • Enhanced traffic safety by enforcing traffic laws through citations or warnings while providing motorists with information on safe driving practices.
  • Contributed to increased traffic safety by assisting with DUI checkpoints, speed enforcement, and accident investigations.
  • Assisted in the development and implementation of new department policies aimed at improving overall traffic safety within the community.
  • Placed and removed traffic safety devices in work areas to create safe work environment.
  • Enhanced traffic safety by diligently monitoring construction zones and directing vehicles accordingly.
  • Maintained safe driving record with consistent adherence to traffic laws and company safety policies.
  • Upheld strict adherence to traffic laws while operating the vehicle, ensuring both the safety of passengers on board as well as other drivers on the road.
  • Increased safety on the road by following all traffic laws and regulations diligently.
  • Maintained a safe work environment by adhering to company safety protocols and traffic regulations during transport.
  • Ensured passenger safety with thorough pre-trip inspections and diligent attention to traffic conditions.
  • Established a strong culture of safety awareness through continuous training programs for employees at all levels.
  • Collaborated with dispatchers to create contingency plans for potential delays caused by weather or traffic incidents.
  • Enhanced safety protocols with thorough equipment inspections and maintenance, minimizing workplace injuries.
  • Optimized traffic flow patterns around construction sites to minimize disruptions while ensuring public safety during ongoing projects.
  • Enhanced safety on road by adhering strictly to traffic regulations and company driving policies.
  • Maintained perfect safety record, adhering strictly to all vehicular and traffic regulations.
  • Ensured pedestrian safety through careful management of crosswalks and foot-traffic areas near construction zones.
  • Safely navigated various weather conditions while adhering to traffic laws, prioritizing safety for self and others on the road.
  • Collaborated with team members to establish effective traffic control plans, optimizing efficiency and safety.
  • Participated in regular safety training sessions, staying up-to-date on industry best practices and emerging trends in traffic management techniques.
  • Maintained strict adherence to company policies regarding health and safety regulations, minimizing risk of accidents or injuries.
  • Increased safety awareness by adhering to traffic regulations and conducting regular vehicle maintenance checks.
  • Enhanced road safety with the implementation of effective traffic control measures and signage plans.
  • Ensured proper placement of traffic control devices to maintain public safety around construction zones.
  • Maintained a clean and organized work environment for optimal safety and efficiency.
  • Supported a positive work environment through active participation in safety meetings, toolbox talks, and ongoing training programs.

Store Manager

Vitamin Adventure
01.2013 - 01.2019
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.

Education

GED -

Peoples High
Vallejo, CA

Skills

  • Customer satisfaction
  • POS systems operations
  • Team leadership
  • Customer relations

Timeline

Floor Supervisor

Rite Aid
09.2022 - 09.2024

Online Shopper

Walmart
09.2021 - 09.2022

Wiring Installer

4 Wheel Campers
04.2021 - 06.2021

Traffic Safety

TMI
10.2020 - 04.2021

Assistant Manager Wellness Department

Olivers Market
01.2019 - 01.2020

Store Manager

Vitamin Adventure
01.2013 - 01.2019

GED -

Peoples High

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Dawn Desormier