Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Dawn Diestler Starks

Janesville

Summary

Dynamic health services manager with a proven track record at Molina Healthcare, excelling in performance management and long-term care coordination. Expert in developing effective risk management strategies, enhancing team productivity, and fostering strong client relationships. Recognized for outstanding organizational skills and a commitment to compliance, driving exceptional service delivery and client satisfaction.

Overview

13
13
years of professional experience

Work History

Manager, Health Services

Molina Healthcare
Janesville
08.2019 - 05.2025
  • Led a team of eight employees, overseeing 240 members, ensuring high productivity and excellent customer service.
  • Managed risk by developing and implementing effective risk management strategies.
  • Ensured compliance with all applicable laws, regulations, and industry standards set by Molina Healthcare and DHS.
  • Monitored expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Developed, implemented, and monitored staff on coaching and performance improvement plans.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Delegated work to staff, setting priorities and goals.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Held weekly one-on-one meetings with employees to review performance, priorities, and provide feedback.

Medicaid Waiver Case Manager

My Choice Wisconsin
Janesville
07.2016 - 08.2019
  • Counseled clients regarding available options for long-term care planning.
  • Provided case management services and support to Medicaid Waiver recipients.
  • Collaborated with other professionals such as physicians, therapists, social workers. regarding client care plans and goals.
  • Conducted home visits on a regular basis to monitor client's progress.
  • Participated in interdisciplinary team meetings to discuss client progress and plan interventions accordingly.
  • Maintained accurate records of all contacts with clients in accordance with regulatory guidelines.
  • Facilitated access to necessary community resources for clients and families.
  • Assessed client's functional abilities, medical condition, and living situation.
  • Developed individualized service plans for clients according to their assessed needs.
  • Educated clients on options to assist in making informed decisions.
  • Documented services and collected required data for evaluation.
  • Modified treatment plans to accommodate changes in clients' health or progress.
  • Referred client or family to appropriate community resources to obtain support for mental or physical illness.
  • Planned and coordinated discharge from care facility to patient's home.
  • Collaborated with other professionals to assess client needs.

Children's Long Term Support Case Manager

Catholic Charities
Janesville
09.2012 - 07.2016
  • Monitored client progress through regular follow-up contacts.
  • Counseled clients on available resources within the community that could help meet their needs.
  • Developed individualized care plans with input from clients and their families.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Conducted home visits to assess the safety of living environments for clients.
  • Provided referrals to appropriate health care providers or other community resources.
  • Assessed clients' needs, developed service plans and monitored progress towards goals.
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Collaborated with other service providers to ensure continuity of care for clients.

Education

Bachelor of Science - Human Services/Psychology

Upper Iowa University
Fayette, IA
06-2012

Skills

  • Utilization management
  • Performance management and evaluation
  • Documentation and reporting
  • Long-term care coordination
  • Organizational skills
  • Time management abilities

References

References available upon request.

Timeline

Manager, Health Services

Molina Healthcare
08.2019 - 05.2025

Medicaid Waiver Case Manager

My Choice Wisconsin
07.2016 - 08.2019

Children's Long Term Support Case Manager

Catholic Charities
09.2012 - 07.2016

Bachelor of Science - Human Services/Psychology

Upper Iowa University

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