Dawn Dittmar
Washougal,WA
Summary
Results-driven operations leader and healthcare executive with over 20 years of experience in driving innovation and change within a Fortune 5 enterprise. Proven expertise in healthcare operations, program management, and business process optimization, coupled with a strong grasp of health insurance principles and compliance. Recognized for building and leading high-performing teams to achieve strategic objectives while enhancing collaboration across diverse organizational structures. A visionary leader skilled in balancing strategic planning with tactical execution to foster a culture of success.
Overview
28
28
years of professional experience
Work History
Vice President, Benefit, Claims & Clinical Configuration Implementation and Enablement
UnitedHealth Group
, USA
01.2021 - Current
- Based on automation success rates and experience in configuration, I was asked to lead the United Strategic Platform Configuration Implementation and Enablement team to improve the overall strategic vision and delivery of UHC’s new claims platform
- Enhanced business and technology strategy by identifying key areas for improvement and implementing innovative solutions, streamlining business processes by 30% over three years
- Led strategic planning and solutions work to enable new product launches and successfully migrated business from legacy platforms to the strategic platform
- Collaborated closely with IT teams to advance automation goals, driving higher quality and increasing automation rates by 60% over three years
- Maintained key relationships with the Executive Steering Committee and Senior Operational leaders to ensure ongoing alignment and drive successful outcomes based on program deliverables
- Developed and maintained the strategic roadmap for each line of business, ensuring alignment with overall business objectives
- Oversaw business and operations through governance mechanisms for intake/discovery, PMC, roadmap prioritization, and leadership status reports
- Led a global team in the oversight of benefit configuration, incident management, quality, and testing, ensuring high standards and efficiency
- Ensured discipline for release consistency by using standard documentation for RACI, scope, playbooks, capital management, schedules, and reporting
- Monitored critical path for timely delivery on budget with changing priorities, ensuring stakeholder engagement for successful delivery
Sr. Director, Provider Configuration Implementation and Enablement
UnitedHealth Group
, USA
01.2017 - 01.2021
- Led domestic and global teams supporting Issue Resolution, Migration Data Accuracy, Provider Pick, and Contract Operations
- Stood up an Issue Resolution Team and leveraged root cause analysis and problem management concepts; improved defect resolution by 96%
- Implemented incident and problem tracking tools and developed automated metrics reporting dashboards replacing manual solutions
- Developed roles and responsibilities, forecasting metrics tracking and capacity for expansion of additional product testing
- Developed an Intake and Triage Team to manage and fix migration data inaccuracies with provider contracts, increasing quality from 83% to 99.9%
Director, National Operations & Process
Aetna
01.2014 - 01.2017
Manager Benefit Configuration & Fulfillment
Aetna
01.2011 - 01.2012
Supervisor
Aetna
01.2011 - 12.2011
Technical Business Architect
Aetna
01.2006 - 01.2011
Sr. Plan Benefit Consultant
Aetna
01.2001 - 01.2006
Case Installation Manager
Aetna
01.2001 - 12.2001
Grievance & Appeals Coordinator
Aetna
01.2000 - 01.2001
Enrollment Consultant
Aetna
01.1997 - 01.2000
Education
Agile & LeSS Product Management -
UHC
01.2020
Six Sigma Green Belt Certification -
UHC
01.2018
Project Management Professional (PMP) Bootcamp -
Project Management Academy
01.2016
Sales, Project Management and Management Training Classes -
American Management Association
01.2013
Bachelor’s degree progress - Business Administration and Organizational Leadership
Arizona State University
Skills
- Technology Acumen
- Healthcare operations
- Organizational Transformation
- Strategic Planning and Innovation
- Process Design and Improvements
- Root Cause Analysis and Remediation
- Change Management
- Compliance Management
- Program & Project Management
- Strategic Capability Design and Delivery
- Facilitation & Negotiation
- Budget Management
- Talent Management (Domestic & Global)
- Agile and LeSS Delivery Methodology
- Vendor Management
- Relationship development
- SDLC
- Agile
- SharePoint
- Cloud computing
- Systems Center Configuration Manager (SCCM)
- Server Upgrades, Consolidation
- MS Office 365
- Performance monitoring and evaluation
- Training and mentoring
- Metrics tracking
- Results-driven
- Critical thinking
- Performance monitoring
- Budget oversight
- Innovation management
- Process improvement
- Policy and procedure development
- Strategic planning
- Complex Problem-solving
- Staff development
Affiliationsandawards
- UHC Common Language of Leadership Certification, 2021
- UHC Culture Ambassador and Engagement Lead, 2021
- UHC Leadership in Action Advisor, 2021 and 2022
- UHC Management Accelerator Program, 2024
Timeline
Vice President, Benefit, Claims & Clinical Configuration Implementation and Enablement
UnitedHealth Group
01.2021 - Current
Sr. Director, Provider Configuration Implementation and Enablement
UnitedHealth Group
01.2017 - 01.2021
Director, National Operations & Process
Aetna
01.2014 - 01.2017
Manager Benefit Configuration & Fulfillment
Aetna
01.2011 - 01.2012
Supervisor
Aetna
01.2011 - 12.2011
Technical Business Architect
Aetna
01.2006 - 01.2011
Sr. Plan Benefit Consultant
Aetna
01.2001 - 01.2006
Case Installation Manager
Aetna
01.2001 - 12.2001
Grievance & Appeals Coordinator
Aetna
01.2000 - 01.2001
Enrollment Consultant
Aetna
01.1997 - 01.2000
Agile & LeSS Product Management -
UHC
Six Sigma Green Belt Certification -
UHC
Project Management Professional (PMP) Bootcamp -
Project Management Academy
Sales, Project Management and Management Training Classes -
American Management Association
Bachelor’s degree progress - Business Administration and Organizational Leadership
Arizona State University
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