Dynamic Business/Systems Analyst with a proven track record at CACI, excelling in requirements gathering and cross-functional collaboration. Adept at gap analysis and driving successful software releases, I foster effective communication and enhance team performance, ensuring alignment with organizational goals and customer satisfaction.
Ensure compliance with the various boards/forums, charters, and process documentation • Thorough documentation of decisions,
discussions, and actions at each board/forum • Track identified initiatives and actions to conclusion or escalation • Provide input for materials
briefed at each forum for clarity and compliance • Facilitate meetings for the Demand Management Process
Oversee the day-to-day Office of Security and Counterintelligence-related business activities; ensure that MSC is on track to meet all established customer deadlines and
requirements; ensure workers have the resources to complete their work; assess the performance of the business area against the set goals
and plans; prepare reports for management; perform human resource activities such as performance evaluations, hiring and discipline for
employees in the department; during performance evaluations, set goals, motivate and develop workers.
Provide systems analysis functions pertaining to all facets of customer business processes. Interface with senior customer management to
provide briefings on IT-related projects. Serve as the lead technical liaison between customer and vendors, providing technical support
throughout the development lifecycle of new hardware and software releases. Ensure the confidentiality, integrity and availability of systems
and information critical to the customers mission
Supervise the daily operations of a staff of technical support specialists. Provide systems analysis functions pertaining to all facets of customer
business processes. Interface with senior customer management to provide briefings on IT-related projects. Serve as the lead technical liaison
between customer and vendors, providing technical support throughout the development lifecycle of new hardware and software releases.
Ensure the confidentiality, integrity and availability of systems and information critical to the customers mission.
ITIL Foundation Certificate in IT Service Management
Certified Scrum Master