Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dawn Dodson

Front Royal,VA

Summary

Dynamic Business/Systems Analyst with a proven track record at CACI, excelling in requirements gathering and cross-functional collaboration. Adept at gap analysis and driving successful software releases, I foster effective communication and enhance team performance, ensuring alignment with organizational goals and customer satisfaction.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Business/Systems Analyst

CACI
08.2022 - Current

Ensure compliance with the various boards/forums, charters, and process documentation • Thorough documentation of decisions,
discussions, and actions at each board/forum • Track identified initiatives and actions to conclusion or escalation • Provide input for materials
briefed at each forum for clarity and compliance • Facilitate meetings for the Demand Management Process

Configuration Manager

CACI
02.2022 - 08.2022
  • Contributed to the evaluation and selection of configuration management tools, considering factors such as scalability, ease-of-use, and cost effectiveness.
  • Mentored junior Configuration Managers, providing guidance and support for their professional development.
  • Standardized naming conventions across all system components to streamline configuration management activities.
  • Served as a subject matter expert in configuration management during stakeholder meetings, providing valuable insights for decision-making processes.
  • Had to leave job as CACI lost the contract.

Project Manager

CACI
09.2018 - 08.2022
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.

Project Manager

CACI
02.2015 - 09.2018

Oversee the day-to-day Office of Security and Counterintelligence-related business activities; ensure that MSC is on track to meet all established customer deadlines and
requirements; ensure workers have the resources to complete their work; assess the performance of the business area against the set goals
and plans; prepare reports for management; perform human resource activities such as performance evaluations, hiring and discipline for
employees in the department; during performance evaluations, set goals, motivate and develop workers.

Technical Support Team Lead

CACI
10.2012 - 02.2015

Provide systems analysis functions pertaining to all facets of customer business processes. Interface with senior customer management to
provide briefings on IT-related projects. Serve as the lead technical liaison between customer and vendors, providing technical support
throughout the development lifecycle of new hardware and software releases. Ensure the confidentiality, integrity and availability of systems
and information critical to the customers mission

Technical Support Team Lead

General Dynamics
01.2004 - 10.2012

Supervise the daily operations of a staff of technical support specialists. Provide systems analysis functions pertaining to all facets of customer
business processes. Interface with senior customer management to provide briefings on IT-related projects. Serve as the lead technical liaison
between customer and vendors, providing technical support throughout the development lifecycle of new hardware and software releases.
Ensure the confidentiality, integrity and availability of systems and information critical to the customers mission.

Education

No Degree - Project Management

Bellevue University

Warren County High School
Front Royal, VA
06-1988

Skills

  • Requirements gathering
  • Cross-functional collaboration
  • Gap analysis
  • Workflow Analysis
  • Scrum
  • Software Development Lifecycle
  • Agile Methodology
  • Employee Performance Evaluation
  • Business Processes
  • Customer Relationship Management

Certification

ITIL Foundation Certificate in IT Service Management

Certified Scrum Master

Timeline

Business/Systems Analyst

CACI
08.2022 - Current

Configuration Manager

CACI
02.2022 - 08.2022

Project Manager

CACI
09.2018 - 08.2022

Project Manager

CACI
02.2015 - 09.2018

Technical Support Team Lead

CACI
10.2012 - 02.2015

Technical Support Team Lead

General Dynamics
01.2004 - 10.2012

No Degree - Project Management

Bellevue University

Warren County High School