Dawn Donaldson
Redlands,CA
Summary
Proven library media clerk with extensive experience at the San Bernardino Community College District, adept in electronic resources and interlibrary loans. Excelled in enhancing patron engagement through innovative display creation and effective problem-solving. Demonstrated exceptional organizational skills and team collaboration, significantly improving library operations and patron satisfaction. Highly-motivated liberal arts major with finely tuned multi-tasking abilities and drive to foster productivity and organization. Offers focus for collections maintenance, rare materials procurement and task prioritization. Received customer recognition for personable and approachable nature.
Overview
20
20
years of professional experience
Work History
Library Media Clerk
San Bernardino Community College District
05.2007 - 10.2022
- Addressed patron inquiries professionally, providing accurate information in a timely manner.
- Developed creative displays to highlight featured books or special themed collections.
- Maintained an up-to-date inventory of library materials by conducting regular audits and implementing proper cataloging practices.
- Maintained a safe environment within the library by enforcing behavioral guidelines and addressing potential hazards promptly.
- Processed receipt of new book, audio visual and computer software inventory.
- Assisted with mailings and interlibrary loans to facilitate flow of information and resources between libraries.
- Processed library card applications to provide access to library services.
- Conducted library tours and orientations, familiarizing patrons with library's resources and services.
- Assisted patrons with library's computers and provided information on logging onto Internet.
- Maintained accurate records and confidentiality of library book and periodical inventory.
- Helped patrons locate resources using catalog and circulation systems.
- Provided basic computer assistance to help patrons access needed resources.
- Utilized computer databases to locate library materials.
- Created welcoming and comfortable space by keeping library clean and organized.
- Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
- Developed library displays and implemented innovative outreach activities for improved community engagement.
- Processed library card applications and maintained patron records with accurate contact information.
- Collected fees, fines and donations for balanced library finances.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Located library materials, resources and technologies to fulfill patron requests.
- Placed books on proper shelves when returned to circulation.
- Answered patron questions in-person or by phone regarding library services and resources.
- Gained strong understanding of various methods for cataloging books and other materials.
- Managed the acquisition of new materials, keeping the collection current with industry trends and educational needs.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Trained student assistants in various library procedures, fostering a supportive learning environment for skill development.
Norman F. Feldheym Public Library
City Of San Bernardino
02.2003 - 06.2006
- Maintained an orderly and welcoming environment through regular shelf-reading and straightening of materials.
- Enhanced patron experience by efficiently shelving and organizing materials according to library classification systems.
- Promoted digital literacy among patrons by providing assistance with computer use and other technology-related needs.
- Offered support during children''s programming events by setting up materials, supervising attendees, and assisting with cleanup as needed.
- Interacted professionally with diverse populations while addressing their unique needs in a respectful manner.
- Performed opening and closing procedures as required, safeguarding the security and integrity of the library''s physical space and collections.
- Aided in circulation tasks such as checking-in, checking-out, and renewing materials, ensuring efficient service for all patrons.
- Placed books on proper shelves when returned to circulation.
- Answered questions from patrons and helped to find desired materials.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Collected fees, fines and donations for balanced library finances.
Education
Associate of Arts - Library Science
Crafton Hills College
Yucaipa, CA06.2000
High School Diploma -
Redlands High School
Redlands, CA06.1985
Skills
- Electronic Resources
- Shelving materials
- Instructional support
- Interlibrary Loans
- Acquisitions processing
- Circulation services
- Multimedia resources
- Cataloging and shelving
- Written and oral communication
- Computer Assistance
- Circulation desk
- Materials Management
- Processes and procedures
- Staff Supervision
- Library Services
- Shelf reading
- Telephone Etiquette
- Material Shelving
- Damaged book removal
- Display Creation
- Patron Registration
- Problem-Solving
- Attention to Detail
- Multitasking Abilities
- Adaptable and Flexible
- Reliability
- Organizational Skills
- Team Collaboration
- Microsoft Office
- Data Entry
- Interpersonal Skills
- Material Check-In and Check-Out
- Supplies Ordering
- Patron Support
- Records Storage
Book Repair
I worked under Angie Gideon in the library at Valley College in San Bernardino. She taught me a great deal about the process and importance of repairing library material. I enjoy repairing my own books and help friends and family with repairs.
Timeline
Library Media Clerk
San Bernardino Community College District
05.2007 - 10.2022
Norman F. Feldheym Public Library
City Of San Bernardino
02.2003 - 06.2006
Associate of Arts - Library Science
Crafton Hills College
High School Diploma -
Redlands High School
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