Dawn Doughty
New London,WI
Summary
Dynamic and dependable cleaning supervisor with extensive experience at Building Service Group. Proven ability to enhance cleanliness standards through effective team leadership and training. Skilled in equipment operation and routine inspections, ensuring optimal facility maintenance. Recognized for strong problem-solving skills and attention to detail, driving improvements in service quality and efficiency.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Custodian/Maintenance
Seymour Community Schools
03.2023 - 02.2025
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Checked in and stocked inventory throughout facility.
- Kept building spaces premises clean inside and outside.
- Reported vandalism or other damage to property to supervisor.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Moved furniture for cleaning and set up for special events.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Cashier
Dollar Tree Distribution Center
02.2024 - 05.2024
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
Dietary Cook
ThedaCare Regional Medical Center
03.2022 - 09.2023
- Maintained awareness of individual dietary needs of residents and verified proper delivery of meals to correct residents.
- Weighed, measured and processed ingredients according to recipe specifications and dietary requirements.
- Responded to notes and complaints concerning menu items and meals, working to develop resolutions and satisfy residents' tastes and preferences.
- Provided nourishing and health-conscious food to customers under sanitary conditions.
- Performed tasks pertaining to transportation, preparation and setting up of delivery meals.
- Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
- Followed standard recipes, menus and apportions according to established standards.
- Sanitized and organized kitchen preparation areas and equipment according to food and health safety standards.
- Monitored food temperatures throughout preparation and serving process.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Cooked meals according to administrative policies, health code regulations and food service standards.
- Followed proper procedures for use of government-provided commodities.
Janitorial
Fox Valley Technical College
09.2021 - 12.2022
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Provided guidance for janitorial staff and event plans.
- Performed janitorial tasks such as dusting, spot cleaning and trash removal and disposal.
- Recorded equipment, facility and janitorial issues to facilitate maintenance.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Performed traditional janitorial tasks such as mopping, dusting, floor waxing, glass cleaning and waste disposal.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Gained extensive knowledge in data entry, analysis and reporting.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed strong communication and organizational skills through working on group projects.
- Gained strong leadership skills by managing projects from start to finish.
- Strengthened communication skills through regular interactions with others.
- Cultivated interpersonal skills by building positive relationships with others.
Cleaning Supervisor
Building Service Group
03.2015 - 04.2021
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Coordinated, directed and monitored cleaning staff in Type and Type duties by use of manual and electrically powered tools and equipment.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
- Increased employee performance through effective supervision and training.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Evaluated employee performance and developed improvement plans.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Completed schedules, shift reports, and other business documentation.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored new staff on cleaning and safety protocols.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Addressed customer feedback and complaints to maximize satisfaction.
- Monitored staff performance and provided feedback to drive productivity.
- Established and enforced safety protocols and guidelines for staff.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
Sanitation Worker
Strums Food
11.2009 - 12.2010
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Coordinated tasks to complete residential and commercial mopping, scrubbing and sanitizing of all assigned areas.
- Prepared cleaning solutions and equipment in accordance with health and safety standards.
- Skillfully and safely operated power scrubber, buffer and extractor equipment to clean and sanitize floors.
- Adhered to local, state and federal regulations pertaining to refuse and recyclable collection.
- Utilized proper protective gear while handling materials.
- Reported any mechanical problems to supervisor immediately.
Supervisor
Building Service Group
05.2000 - 11.2009
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated customer needs and feedback to drive product and service improvements.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Created and managed project plans, timelines and budgets.
- Generated reports detailing findings and recommendations.
- Frequently inspected production area to verify proper equipment operation.
Education
GED - General Studies
New London Senior High School
New London, WI05.1985
Skills
- Groundskeeping
- Building inspection
- Multitasking and organization
- Floor cleaning and buffing
- Equipment inspection
- Floor polishing
- Attention to detail
- Equipment operation
- Floor scrubbers and polishers
- Skilled housekeeper
- Work prioritization
- Problem-solving
- Preventive Maintenance
- Equipment cleaning
- Work orders
- Maintenance
- Basic repairs
- Building maintenance
- Cleaning and sanitizing
- Window cleaning
- Heavy lifting
- Maintenance knowledge
- Safe chemical disposal
- Basic plumbing knowledge
- Furniture moving
- Facilities maintenance
- Facilities repair
- Plumbing repairs
- Custodial machine operation
- Floor maintenance
- Excellent communication skills
- Waste and recycling management
- Chemical handling
- Equipment Repair
- Employee training
- Responsible and dependable
- Waste disposal
- Routine Inspections
- Minor repairs
- Facility maintenance
- Trash removal
- Crew supervision
Certification
Forklift
Timeline
Cashier
Dollar Tree Distribution Center
02.2024 - 05.2024
Custodian/Maintenance
Seymour Community Schools
03.2023 - 02.2025
Dietary Cook
ThedaCare Regional Medical Center
03.2022 - 09.2023
Janitorial
Fox Valley Technical College
09.2021 - 12.2022
Cleaning Supervisor
Building Service Group
03.2015 - 04.2021
Sanitation Worker
Strums Food
11.2009 - 12.2010
Supervisor
Building Service Group
05.2000 - 11.2009
GED - General Studies
New London Senior High School
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