Dawn Dudik
Marion,IA
Summary
Dependable associate with a strong background in team collaboration and customer service. Known for effective communication and conflict resolution skills, I am ready to enhance your business operations and ensure customer satisfaction.
Overview
26
26
years of professional experience
Work History
Associate
Aldi Foods
Cedar Rapids, Iowa
03.2020 - Current
- Cultivated relationships with customers by delivering exceptional service, resulting in increased customer satisfaction.
- Identified customer needs promptly and efficiently, enabling tailored service and enhancing customer experience.
- Operated cash register and handled customer transactions efficiently.
- Supported management in daily operations, contributing to improved store efficiency and enhanced service quality.
- Trained new associates on store operations, policies, and procedures.
- Collaborated with team members to ensure store cleanliness and safety standards.
- Stocked shelves to maintain organized displays and enhance shopping experience. with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Handled multiple tasks in a fast-paced environment to support store operations. simultaneously while maintaining attention to detail.
- Maintained positive working relationship with fellow staff and management.
Paraprofessional
Dubuque Community Sch District
Dubuque, Iowa
01.2015 - 03.2021
- Supported students throughout academic instruction and assignments.
- Guided students in classroom, enhancing understanding and engagement.
- Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.
- Provided safe transportation for students in a 15-passenger van for field trips and events.
- Utilized effective communication strategies when interacting with diverse populations.
- Facilitated open dialogue with students to encourage expression of thoughts and feelings.
- Monitored student behavior, offering timely guidance to support positive outcomes.
- Collaborated with staff to implement individualized education plans.
- Maintained a safe and supportive learning environment for all students.
- Applied positive reinforcement to redirect negative behaviors.
- Offered students personalized educational, behavioral, and emotional support.
- Helped implement behavior management strategies for individual students.
- Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
- Attended professional development workshops related to job responsibilities.
- Facilitated development of organizational and study skills, empowering students to achieve academic success.
Materials Mgmt, C.N.A, Therapy Tech
Unity Point Finley Hospital
Dubuque, Iowa
01.2000 - 09.2015
- providing patient transport with 15-passenger van
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Facilitated activities of daily living, enhancing personal hygiene, feeding, and ambulation for improved patient independence.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Maintained stocked medical supply room and patient rooms to ensure timely access to necessary supplies and equipment.
- Assisted therapists with patient exercises and rehabilitation techniques.
- Maintained inventory of therapy materials and ordered replacements.
- Provided guidance to individuals in developing skills for independent living that will enable them to function more independently at home or in a community setting.
- Provided direct patient care and assisted therapists with therapeutic exercises, activities and treatments.
- Assisted in setup of treatment areas for patients, including mobilization equipment and other materials.
- Promoted positive relationships between staff members, families and caregivers and clients through effective communication techniques.
- Assisted with preparation of patient charts for review by the clinical team.
- Performed clerical duties such as filing paperwork, scheduling appointments, maintaining records and data entry.
- Facilitated basic medical interventions such as changing wound dressings and observing vital signs.
- Monitored patients' physical responses to therapy interventions, promptly communicating changes to therapist or RN to inform care decisions.
- Ensured cleanliness and sanitation of therapy areas and equipment.
- Implemented and monitored modalities as directed by physical therapist, including heat and cold packs, ultrasound, and electrical stimulation.
- Conducted intake interviews with new patients to complete forms and obtain treatment history.
Education
High School Diploma -
Dubuque Senior High School
Dubuque, IA05-1988
Skills
- Compliance standards
- Customer service
- Conflict resolution
- Team collaboration
- Safety procedures
- Dependable and responsible
- Problem-solving
- Decision-making
- Effective communication
- HIPAA compliance
Accomplishments
Received 2 consecutive C.A.R.E. Service Champion awards. Presented for being the best version of U.S. for our customers at ALDI. Voted on by my coworkers.
Timeline
Associate
Aldi Foods
03.2020 - Current
Paraprofessional
Dubuque Community Sch District
01.2015 - 03.2021
Materials Mgmt, C.N.A, Therapy Tech
Unity Point Finley Hospital
01.2000 - 09.2015
High School Diploma -
Dubuque Senior High School