Dawn DuMoulin

• Cultivated positive relationships with Agents through excellent customer service practices and prompt issue resolution when necessary.
• Assisted with day-to-day operations of the market center office while remaining aware of long-term goals and objectives.
• Managed Commission processing for all Agents, ensuring timely and accurate payment distribution for Geneva and Downers Grove locations.
• Utilized organizational systems for payment collections, check deposits, and recordkeeping.
• Supported the development of company culture by assisting with team-building events and maintaining open channels of communication.
• Maintained a high level of confidentiality when handling sensitive financial information and employee records.
• Track, process, deposit and distribute Earnest Money checks received, Overages for closings, and Mutual Cancellation refunds efficiently.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Supported executive staff through scheduling meetings, running daily reports, coordinating travel arrangements, and preparing crucial documents.
• Liaised between clients and vendors and maintained effective lines of communication.
• Monitored office supplies inventory, ensuring availability of essential items without overstocking.

Routed incoming mail and messages to relevant personnel without delay.

• Confirmed appointments, communicated with clients, and updated client records.
• Kept office area clean and neat.
• Responded to inquiries from callers seeking information.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Assisted with onboarding new patients and securing paperwork completion.
• Perform autoclave sterilization of medical and clinical supply kits as needed.

• Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
• Enhanced skip tracing success rate by adopting innovative search techniques for efficient results.
• Assisted borrowers experiencing financial hardship by identifying appropriate deferment or forbearance options to prevent delinquency or default.
• Built rapport with customers, fostering positive relationships while effectively managing collections activities.
• Addressed discrepancies and processed collections when required.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed boarding and salon appointments and reservations, communicated with clients, and updated pet medical records.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Enhanced accuracy and security of record-keeping with diligent maintenance of logs and records.
• Answered phone promptly and directed incoming calls to correct individuals as well as responded to inquiries from callers seeking information.
• Kept reception area clean and neat to give visitors and pets positive and safe first impression.
• Handled credit and cash transactions and maintained sales and payments records accurately.
• Documented animals' weight, size and condition in computer system for review by senior staff.
• Consulted with veterinarians to diagnose problems and administered prescribed treatments.
• Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
• Followed pet care instructions for dietary needs and medication regimens.

• Resolved data discrepancies through meticulous investigation and collaboration with relevant facilities.
• Supported statistical analysis efforts by providing clean, accurate, and complete datasets for interpretation.
• Contributed to the successful completion of multiple high-profile clinical trials by staying organized and focused under pressure.
• Continually sought opportunities for professional growth, staying current with industry trends and best practices in clinical data management.
• Assisted in the development of study protocols, contributing to the design of effective clinical trials.

• Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
• Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
• Followed informed consent processes and maintained records.
• Collaborated with clinical staff and other healthcare professionals to support clinical trial data accuracy.
• Facilitated clear communication between principal investigators, sponsors, and study participants for seamless trial execution.
• Managed patient recruitment, informed consent process and data entry to support trial objectives.
• Oversaw the management of investigational product supplies, ensuring appropriate storage conditions were maintained at all times for optimal efficacy during trials.
• Contributed to the successful completion of clinical trials by proactively resolving issues, mitigating risks, and meeting deadlines in a fast-paced environment.
• Monitored adverse events and ensured timely reporting to regulatory bodies, maintaining high safety standards.