Dawn Edmonds
Columbia,MD
Summary
Highly analytical and effective communicator with strong teamwork skills and a proven ability to adapt quickly to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and a commitment to continuous learning and growth, providing a valuable asset to any organization.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Life Bridge Health
08.2021 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Completed patient referrals to other medical specialists.
- Transcribed phone messages and relayed to appropriate personnel.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Supported office staff and operational requirements with administrative tasks.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Printed prescription requests and queries in compliance with practice protocol.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Answered phone calls and messages for 1 -physician and 2 Nurse Practitioners for Adult Internal medicine medical facility, scheduling appointments, and handling patient inquiries.
Telephone Operator
World Bank Institute
07.2007 - 09.2009
- Worked for "A & T Systems (Temp Agency)" as a Group Telephone operator for International Call Center.
- Demonstrated adaptability during peak hours or high-stress situations by remaining calm, focused, and efficient in handling multiple tasks simultaneously.
- Provided backup support for other telephone operators during periods of high call volume, ensuring that all calls were handled efficiently and effectively.
- Assisted callers with inquiries, providing accurate information about products, services, or company policies.
- Operated switchboard and routed incoming calls to appropriate departments.
- Warmly greeted callers and offered assistance in transferring to appropriate department or employee.
- Researched information for 3rd World infrastructure and development
- Trained new employees.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained detailed customer call and inquiry logs for performance monitoring.
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Medical/Office Assistant
Columbia Medical Practice
01.2006 - 02.2009
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Front Desk Receptionist
Dr Karineh Assatourian D.D.S
01.2006 - 08.2007
- Utilized ICD-9 and CPT coding to submit billing to insurances.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Processed medical insurance claims and payments.
- Received and routed laboratory results to correct clinical staff members.
- Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
- Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Practice closed August 2007.
Education
Certification - Medical Assisting
Sanz School
Falls Church, VAHoward Community College
Columbia, MD 08.2019 -
High School Diploma -
Laurel High School
Laurel, MD05.2001
Skills
- Healthcare Industry Knowledge
- Medical Office Procedures
- Patient check-in and check-out
- Front Desk Operations
- HIPAA Compliance
- Patient Scheduling & Registration
- Microsoft Office
- Electronic Medical Records
- HIPAA & OSHA Guidelines
- Insurance Verification
- Appointment Scheduling
- Medical Charting
Certification
- Medical Assisting- Sanz School- Graduated May 2006
Timeline
Medical Receptionist
Life Bridge Health
08.2021 - Current
Howard Community College
08.2019 -
Telephone Operator
World Bank Institute
07.2007 - 09.2009
Medical/Office Assistant
Columbia Medical Practice
01.2006 - 02.2009
Front Desk Receptionist
Dr Karineh Assatourian D.D.S
01.2006 - 08.2007
Certification - Medical Assisting
Sanz School
High School Diploma -
Laurel High School
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