Dawn Elliott
Summary
Dynamic and results-oriented professional with extensive experience at Neutron Industries, adept in CRM management and enhancing customer satisfaction. Demonstrated ability to troubleshoot, lead team initiatives, and improve operational efficiency. Excels in fostering teamwork and collaboration while leveraging problem-solving skills to achieve business goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
24
24
years of professional experience
Work History
Marketing Admin
Neutron Industries
02.2011 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Loaded marketing call lists into CRM's for reps
- Coordinates food days/special events
- Attended inventory and planning meeting monthly with operations
- Open up building every morning and worked with owner of building when issus arise
- Order supplies for site/received deliveries
- Work with IT when things needed in the Phoenix office
- Processed checks manually sent to Phoenix
- Handled Neutron incoming Mailbox and dispersed accordingly
- Worked with plants on open orders
- Review inventory and blocked accounts
- Updated Neutron Price Book and Notes
- Add Promo items to database to calculate FP and AO
- Maintained backend of website
- Reviews tann, overdiscount blocks, ISA internet orders, etc
Team Admin Coordinator
Neutron Industries
12.2009 - 01.2011
- Trouble shoot basic computer issues and communicate with IT
- Order entry
- Answer basic system questions SAP/Siebel
- Account look up
- Printing of required reports
- Review orders on hold
- New account flow
- Printing of invoices/statements as needed
- Handling implementation of contests
- Interface with HR on rep vacation requests and point redemption
Customer Service Representative
Neutron Industries
06.2001 - 11.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Turned over accounts to outside collection agency
- Processed returns upon customer request
Education
High School Diploma -
Belvidere High School
Belvidere, NJ05-1988
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- CRM
- NOP
- SAP
- SalesForce
- Power Point
Timeline
Marketing Admin
Neutron Industries
02.2011 - Current
Team Admin Coordinator
Neutron Industries
12.2009 - 01.2011
Customer Service Representative
Neutron Industries
06.2001 - 11.2009
High School Diploma -
Belvidere High School
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