Dawn Ellis
Columbus
Summary
Detail-oriented professional with extensive experience at Simpson Strong-Tie and a proven track record in data entry and problem-solving. Adept at collaborating with teams to enhance order accuracy and streamline processes, achieving significant reductions in discrepancies. Proficient in SAP and committed to delivering exceptional customer service through effective communication.
Overview
11
11
years of professional experience
Work History
Order Entry Specialist
Simpson Strong-Tie
11.2019 - 10.2025
- Processed and entered customer orders accurately into ERP system, ensuring timely fulfillment.
- Collaborated with sales team to clarify order specifications and resolve discrepancies.
- Handled complex or problematic orders with care, working closely with other departments to find satisfactory resolutions that met both company interests and client needs simultaneously.
- Reduced order discrepancies with thorough verification of product codes, prices, and shipping details.
- Coordinated with cross-functional teams to resolve order discrepancies and improve customer satisfaction.
Claims Experience Specialist
Safeware Insurance
08.2017 - 11.2019
- Resolved customer inquiries regarding claims processing and policy coverage.
- Reviewed and analyzed claim submissions for accuracy and compliance with company policies.
- Maintained detailed records of customer interactions and claims status updates in the CRM system.
- Ensured accurate documentation and record-keeping, adhering to company policies and industry regulations.
- Gained valuable insights into customer needs through active listening skills, enabling tailored recommendations for additional coverage options that align with their specific requirements.
Payment Processor
Citibank
08.2016 - 08.2017
- Processed high-volume payment transactions with accuracy and efficiency.
- Ensured compliance with regulatory requirements in payment processing.
- Collaborated with cross-functional teams to resolve payment discrepancies.
- Developed training materials for onboarding new payment processing staff.
Claims Analyst
Healthscope Benefits
11.2014 - 08.2016
- Analyzed claims data to identify trends and discrepancies, ensuring accuracy in processing.
- Reviewed and resolved complex claim issues, providing detailed explanations for denials and adjustments.
- Collaborated with cross-functional teams to streamline claims processes and enhance operational efficiencies.
- Developed training materials to support team members in understanding policy guidelines and claims procedures.
Education
High School Diploma -
Heritage Christian Academy
Canal Winchester, OHSkills
- Deadline oriented
- Data entry skills
- SAP
- Microsoft Office Products
- Organization skills
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Organizational skills
- Effective communication
- Data entry
- ERP systems
- Customer service
- Adaptability and flexibility
- Verbal and written communication
- Purchase orders
Timeline
Order Entry Specialist
Simpson Strong-Tie
11.2019 - 10.2025
Claims Experience Specialist
Safeware Insurance
08.2017 - 11.2019
Payment Processor
Citibank
08.2016 - 08.2017
Claims Analyst
Healthscope Benefits
11.2014 - 08.2016
High School Diploma -
Heritage Christian Academy