Summary
Overview
Work History
Skills
Timeline
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Dawn Ennis

Dayton,OH

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience

Work History

Call Center Representative

Concentrix
Dayton, OH
07.2022 - Current
  • Follow all laws and regulations pertaining to HIPPA and client privacy rights.
  • Developed effective working relationships with co-workers across multiple teams.
  • Attended regular training sessions on updates and changes within the organization.
  • Found providers for clients and scheduled accordingly.
  • Maintained records of client interactions, transactions, comments, and complaints.
  • Assisted clients with navigating the company's website to locate desired information.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.

Content Moderator

Concentrix
Mason, OH
07.2022 - 02.2024
  • Reviewed content for compliance with internal policies and procedures.
  • Monitored user-generated content for violations of community standards.
  • Investigated complaints regarding inappropriate or offensive material.
  • Evaluated user reports regarding potential violations of terms of service.
  • Provided guidance and support to new moderators in order to ensure high quality standards are met.

Skills

  • Appointment Scheduling
  • Technical Support
  • Data Entry
  • Call logging
  • Customer Service
  • Complaint resolution
  • Account updating
  • Documentation And Reporting
  • Verbal and written communication
  • Medical and Insurance experience

Timeline

Call Center Representative

Concentrix
07.2022 - Current

Content Moderator

Concentrix
07.2022 - 02.2024
Dawn Ennis