I am interested in opportunities to apply my museum and library training practical skills towards Rare and Special collections, Research Collections, or Historical Collections Library and Museum internships
Dawn Evans
Alexandria,VA
Summary
Highly-motivated liberal arts major with finely tuned multi-tasking abilities and drive to foster productivity and organization. Offers focus for collections maintenance, rare materials handling and task prioritization. Possessing experience in administrative management. Methodical and detail-oriented team player with expertise in independently leading projects. Offering these skills and strong work ethic.
Overview
10
10
years of professional experience
Work History
Office Manager
Resonant Sciences
04.2023 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Identified plans and resources required to meet project goals and objectives.
Office Manager/Project Manager
CompuQuest
09.2020 - 04.2023
- Bookkeeping, Organization and Budget keeping for travel
- Record organization and filing, supply ordering, multi-line phone management and invoicing
- Managing heavy workload, expense reconciliation, management of employees, payroll and human resources
- Handling tax, business licensing and other small business paperwork for a small company.
- Supported timely and complete billing by documenting milestones and submitting accurate invoicing paperwork.
- Managed payroll documentation, time-card approval and leave requests.
- Completed biweekly payroll and maintained employee records.
- Managed technical integration, systems engineering program management, customer support and program management.
Customer Service Representative
Hanover Terminal
07.2019 - 09.2020
- Responded to customer requests for products, services, and company information.
- Handling large volumes of emails and editing orders appropriately.
- Managing multiple small accounts.
- Processing returns and handling shipment error reports.
- Worked with Marcos through excel, and Microsoft Outlook.
- Managing extremely high volume workload and practicing excellent customer service.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved accounting, service and delivery concerns.
Project Manager
Training and Development Resources
06.2018 - 09.2020
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Planned, designed, and scheduled phases for large projects.
- Reported regularly to managers on project budget, progress, and technical problems.
- Analyzed project performance data to identify areas of improvement.
- Developed and implemented project plans and budgets to ensure successful execution.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Human Resources Coordinator/Project Manager
Northern Virginia Temporaries (IACP)
06.2018 - 01.2019
- Handling confidential and medical paperwork.
- Design and distribution of company newsletter.
- Handling new hire orientation materials.
- Coordinating travel information and Logistics for large scale international projects.
- Reviewed human resources paperwork for accuracy and completeness.
- Conducted new employee onboarding and provided ongoing orientation training.
- Managed projects from procurement to commission.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Coordinated material procurement and required services for projects within budget requirements.
- Negotiated and managed third-party contracts related to project deliverables.
Manager
Charming Charlie
09.2016 - 06.2018
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Front Desk
Old Towne Inn
02.2016 - 09.2017
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated scheduling, check-in, check-out.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
Cashier
J Buffalo
02.2015 - 01.2016
- Greeted customers entering restuarant and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
Library Sciences B.S. -
University of Maine
05.2025
General Studies A.S. English Concentration - undefined
University of Maryland Global Campus
05.2023
Skills
- PastPerfect
- Customer Service
- Microsoft Office Suites
- Project Management
- Bookkeeping
- Data Entry
- Historical Research
- Problem-Solving
- Organizational Skills
- Time Management
- Attention to Detail
- Teamwork and Collaboration
- Digitization Experience
- Handling and Preservation of Fragile Historic Materials
- Cataloging
- RDA/AACR2/Dublincore Standards
Volunteer Experience
- Arlington Historical Society, Collection Catalog Technician, 2023, Arlington, VA
- Arlington Courthouse Library, Bookclub Leader, 2023, Arlington, VA
- Arlington Independent Media, Member, 2022, Arlington, VA
References
- Cecelia Rosser, Supervisor-Training and Development Resources/IACP, (703)994-6729
- Lynn Black, Coworker-Hanover Terminal, (717)524-8964
- Ann Croft, Supervisor-Compuquest, (202)256-4231
Interests
Timeline
Office Manager
Resonant Sciences
04.2023 - Current
Office Manager/Project Manager
CompuQuest
09.2020 - 04.2023
Customer Service Representative
Hanover Terminal
07.2019 - 09.2020
Project Manager
Training and Development Resources
06.2018 - 09.2020
Human Resources Coordinator/Project Manager
Northern Virginia Temporaries (IACP)
06.2018 - 01.2019
Manager
Charming Charlie
09.2016 - 06.2018
Front Desk
Old Towne Inn
02.2016 - 09.2017
Cashier
J Buffalo
02.2015 - 01.2016
Library Sciences B.S. -
University of Maine
General Studies A.S. English Concentration - undefined
University of Maryland Global Campus
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