Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawn Evans

Keyser

Summary

Dynamic manager with a proven track record at McDonald's, excelling in team leadership and staff training. Enhanced operational efficiency through strategic planning and effective inventory management, resulting in improved service quality. Committed to fostering a collaborative environment, driving employee engagement, and maximizing customer satisfaction.

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

19
19
years of professional experience

Work History

Manager

McDonald's
09.2011 - Current
  • Assisted in daily operations, ensuring efficient workflow and adherence to company protocols.
  • Supported team members by coordinating schedules and managing project timelines effectively.
  • Learned industry-specific software to enhance project tracking and resource management capabilities.
  • Contributed to team meetings, providing insights on process improvements and operational challenges.
  • Engaged in training sessions to develop skills in leadership and team collaboration techniques.
  • Adapted quickly to changing priorities, demonstrating flexibility in task management and execution.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained organized documentation, ensuring easy access to information for team reference and decision-making.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Cross-trained existing employees to maximize team agility and performance.
  • Trained and mentored junior kitchen staff, fostering a collaborative environment for skill development.
  • Streamlined food preparation processes, reducing waste and improving efficiency in daily operations.
  • Ensured compliance with health and safety regulations, maintaining high standards in food handling practices.
  • Managed inventory control, optimizing stock levels to minimize costs while ensuring ingredient availability.
  • Collaborated with front-of-house teams to coordinate service delivery, improving overall dining experience.
  • Implemented new cooking methods that increased meal quality while reducing preparation time significantly.
  • Led kitchen team during peak hours, ensuring smooth operations and timely dish delivery to customers.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.

Waitress Trainer

Taste of Home
06.2006 - 08.2011
  • Trained new waitstaff on service standards and menu knowledge to enhance customer experience.
  • Developed training materials and resources for ongoing staff development and performance improvement.
  • Conducted regular assessments of staff competencies, providing feedback for skill enhancement.
  • Streamlined onboarding processes to reduce training time while maintaining service quality standards.
  • Mentored team members in advanced service techniques, fostering a culture of excellence among staff.
  • Implemented best practices for efficient table turnover, significantly improving overall restaurant workflow.
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.

Education

High School Diploma -

Coral Shores High School
Plantation, FL
04-1986

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Staff management
  • Documentation and reporting
  • Task delegation
  • Goal setting
  • Relationship building
  • Strategic planning
  • Customer relationship management (CRM)
  • Staff development
  • Sales techniques
  • Conflict resolution
  • Negotiation
  • Clear communication
  • Inventory management

Timeline

Manager

McDonald's
09.2011 - Current

Waitress Trainer

Taste of Home
06.2006 - 08.2011

High School Diploma -

Coral Shores High School

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