Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
Generic

Dawn Spagnola

Senior Revenue Agent/ Subject Matter Expert
Sherrills Ford,NC

Summary

Dynamic Senior Revenue Agent specializing in tax legislation analysis and customer service, acknowledged for resolving intricate tax issues at Treasury Department. Analytical Revenue Agent known for high productivity and efficiency in task completion. Specialized in tax law interpretation, compliance monitoring, and financial auditing. Excel at communication, problem-solving, and negotiation to consistently achieve desired outcomes. Experienced in analyzing and processing tax returns and related documents. Proficient in applying tax laws, regulations, and policies to ensure accurate and timely tax assessments. Skilled in conducting audits, resolving taxpayer inquiries, and maintaining confidential taxpayer information. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Senior Revenue Agent, Subject Matter Expert

Treasury Department
Charlotte, NC
02.1995 - 05.2025
  • Monitored changes in relevant legislation affecting taxation policies and procedures.
  • Researched applicable laws, rules, and regulations related to taxation matters.
  • Informed taxpayers of rights under law and provided guidance and service to assist in resolving tax problems.
  • Developed strategies for resolving complex tax issues involving multiple jurisdictions.
  • Conducted field audits to verify accuracy of taxpayer information and records.
  • Reviewed historical data to check compliance with internal and regulatory standards.
  • Answered questions from taxpayers and assisted individuals with completing tax forms.
  • Analyzed financial statements to calculate estimated taxes owed by businesses or self-employed individuals according to federal guidelines.
  • Maintained up-to-date contact information for each case under review.
  • Maintained updated knowledge through continuing education and advanced training.
  • Completed day-to-day duties accurately and efficiently.
  • Achieved cost-savings by developing functional solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Updated and maintained databases with current information.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Worked closely with human resources to support employee management and organizational planning.
  • Mentored junior staff members on best practices related to product design and implementation strategies.
  • Provided subject matter expertise and guidance to cross-functional teams in the development of new products.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Maintained positive working relationship with fellow staff and management.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Managed multiple projects simultaneously while adhering to tight deadlines.
  • Resolved escalated customer issues in a timely manner while maintaining positive relationships.
  • Offered one-on-one support for team members and managers to drive continuous improvement.
  • Organized client meetings to provide project updates.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Implemented strategies to take advantage of new opportunities.
  • Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
  • Worked effectively in team environments to make the workplace more productive.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Associate

Macys Department Store
Lake Grove, NY
11.2001 - 09.2012
  • Processed payments using point-of-sale systems.
  • Assisted customers with selecting items and answering questions about products.
  • Performed cash register functions accurately and efficiently.
  • Greeted customers to determine wants or needs.
  • Handled returns and exchanges according to company policies.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Built relationships with customers by providing friendly customer service.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Conducted inventory checks to ensure accuracy of shelf stock.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Organized backroom areas to maintain a clean and organized work environment.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Bagged or packaged purchases and wrapped gifts.
  • Placed special orders or called other stores to find desired items.
  • Trained new associates on store operations, policies, and procedures.
  • Developed and maintained relationships with clients and vendors.
  • Computed purchases and received and processed cash or credit payment.
  • Described merchandise and explained use, operation and care.
  • Helped customers locate items within the store using the inventory system.
  • Recommended, selected and located merchandise based on customer desires.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Answered store and merchandise questions and led customers to wanted items.
  • Provided customer service support for inquiries, complaints, and returns.
  • Ensured compliance with company safety regulations at all times while on the job.
  • Maintained records related to sales for store management.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Operated equipment such as scanners and scales correctly during checkout process.
  • Prepared merchandise for purchase or rental.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Analyzed financial data to identify trends and areas for improvement.
  • Collaborated with other departments to ensure successful product launches.
  • Handled incoming calls from customers regarding orders or other inquiries.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Identified opportunities for process improvement and cost savings initiatives.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Stocked shelves with merchandise and ensured product displays were neat and orderly.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed household errands and other essential duties.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Updated and maintained databases with current information.
  • Worked with cross-functional teams to achieve goals.
  • Achieved cost-savings by developing functional solutions to problems.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Completed day-to-day duties accurately and efficiently.
  • Operated equipment and machinery according to safety guidelines.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked effectively in team environments to make the workplace more productive.
  • Utilized various software and tools to streamline processes and optimize performance.

Appeals Officer

Treasury Department

Education

Bachelor of Science - Business Administration

St Josephs
Patchogue, NY
01-1991

Skills

  • Tax legislation analysis
  • Tax compliance auditing
  • Financial statement analysis
  • Customer service
  • Project management
  • Regulatory research
  • Team collaboration
  • Process improvement
  • Training facilitation
  • Conflict resolution
  • Data management
  • Time management
  • Interpersonal communication
  • Problem resolution
  • Technical troubleshooting
  • Analytical thinking
  • Certified public finance officer
  • Case management skills
  • Cash flow management
  • Enrolled agent
  • Certified internal control professional
  • Relationship building
  • Tax law expertise
  • Taxpayer investigation
  • Strategic communication management professional
  • Communication management professional (CMP)
  • Organizational skills
  • Background checks proficiency
  • Communication management professional
  • Negotiation abilities
  • Fraud investigation
  • Teamwork and collaboration
  • Reliability
  • Strategic planning
  • Interpersonal communication skills
  • Account reconciliation
  • Task prioritization
  • Strategic thinking
  • Business ethics
  • Goal setting
  • Team building
  • Audit management
  • Adaptability and flexibility
  • Goal orientation
  • Problem-solving
  • Continuous improvement
  • Mathematical skills
  • Effective communication
  • Problem solving
  • Tax compliance
  • Risk assessment
  • Regulatory knowledge
  • Verbal communication
  • Written communication
  • Supervision and leadership
  • Analytical
  • Decision-making
  • Excellent communication
  • Organization
  • Collaboration

Accomplishments

  • Love to Garden, Kayak, Hike and play with my three dogs.

Certification

  • Enrolled Agent. Spin teacher. Teacher taxation 1 and 2. Also have taught penalties, have trained new employees in retail stores at Macy's, CVS, K-mart, A&S, and IRS recently as well.

Affiliations

  • Love to Garden, Hike, Spin and play with my three dogs.

Timeline

Associate

Macys Department Store
11.2001 - 09.2012

Senior Revenue Agent, Subject Matter Expert

Treasury Department
02.1995 - 05.2025

Appeals Officer

Treasury Department

Bachelor of Science - Business Administration

St Josephs

Similar Profiles

CREATE PROFILE
Dawn SpagnolaSenior Revenue Agent/ Subject Matter Expert
Profile created at Resume-Now.com