Dawn Fehl
Vine Grove,KY
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts, and enhancing profit channels. Strong leader with proficiency in growing professional networks, influencing decision-makers, and devising successful strategies. Collaborative and strategic team leader with a robust background in customer relationship management.
Overview
30
30
years of professional experience
4
4
Certification
Work History
Senior Account Manager
GoEngineer Inc
04.2016 - Current
- Managing new & existing accounts small to Enterprise in designated territory for CAD, PDM, Simulation, Electrical Solutions and more
- Met or exceeded sales goals for new and existing accounts.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Recognized award winner for high achievement in 2018, 2019, 2020, 2021, 2022. Twice earned Diamond Club top award for Sales Nationally (15 people per year)
- Certifications in Sandler Sales training, SOLIDWORKS Boot Camp, SOLIDWORKS CSSP, CSAMS SOLIDWORKS Certified Account Manager Specialist and continuing courses
- Mentored junior account management professionals to develop skills and increase company revenue.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Educated clients on new products or services to increase customer engagement with brand.
Inside Sales
TriMech
06.2014 - 04.2016
- Working in a sales environment contacting leads provided by Solidworks and internally through Hubspot to investigate for interest in purchasing products, then communicating to territory managers
- Following up on prospects and customers to find interest in products and training
- Provided quotes and proposals to clientele to close business
- Worked with Territory managers to coordinate needs in their areas for business and events
- Cold call when needed from lists provided and other prospecting
- Daily resource for customer care
- Updated and maintained databases
- Exceeded Quarterly goals
- Worked on special projects during merger and conversion from Microsoft CRM to NetSuite
- Established a reputation as a knowledgeable and resourceful inside sales representative, resulting in increased client trust and loyalty.
Inside Sales/Account Manager
Kauffaman Engineering
06.2013 - 04.2014
- Developed exceptional rapport with customers to build trust and create value through guided buying decisions.
- In charge of sales, main daily contact for clients at manufacturing facility, administrative tasks, and some human resource duties
- Responsible for coordination of client requests for quotes, purchase orders
- Duties including processing sales orders, customer service, client communication, research and troubleshooting
- Meeting and planning with Production, Engineering and Quality departments to ensure customer orders and plant goals are met
Inside Sales Associate
Energy Manufacturing
06.2012 - 07.2013
- Main contact for customers' daily activities working in conjunction with outside traveling territory managers
- Increased repeat business by maintaining regular contact with clients and providing exceptional post-sale support.
- Boosted client satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Responsible for coordination of client requests for quotes, purchase orders, shipments via phone and e-mail
- Duties including processing sales orders, customer service, client communication, research and troubleshooting
Sales Service Representative
McGraw Hill Publishers
06.2008 - 10.2011
- Sales Contact for colleges and professors to identify and satisfy needs for textbooks for smaller colleges, technical colleges, and for-profit colleges
- Managed relationship with clientele at colleges to obtain territory and team sales goals
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Worked in the 'Team Leader' role for the Mathematics group to enable team member's communication
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Responsible for calling on higher enrollment clients, assisting in planning sales information for schools, and handling customer service issues and communication with marketing
- Traveled to locations as needed for on-site demonstrations and client contact.
Insides Sales Manager
Cartegraph
01.2007 - 01.2008
- Scheduled onsite visits, web demonstrations, conference calls, and events with prospects and clients for territory
- Managed a high-performing inside sales team to exceed company targets and quotas consistently.
- Created sales documents for quotes, proposals, contracts, and service items for prospects and clients
- Responsible for prospect and client communication as they proceeded through the sales cycle
- Managed tasks for the Inside Support Staff, including calling campaigns and territory needs
Sales Service Representative
McGraw Hill Publishers
01.2004 - 01.2007
- Sales Contact for colleges and professors to identify and satisfy needs for textbooks for smaller colleges, technical colleges, and for-profit colleges
- Managed relationship with clientele at colleges to obtain territory and team sales goals
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Responsible for coordination of client requests via phone and e-mail
- Worked in the 'Team Leader' role for the Mathematics group to enable team member's communication
- Responsible for calling on higher enrollment clients, assisting in planning sales information for schools, and handling customer service issues and close communication with marketing
- Traveled to locations as needed for on-site demonstrations and client contact.
Client Consultant
CIGNA Retirement & Investment
07.2002 - 12.2003
- Day to Day" contact for Defined Benefits clients ranging from growth market (0-10 million in assets) to core market (20 million to 150 million)
- Responsible for coordination of client requests via phone and e-mail
- Worked in a team environment with the Relationship Managers on accounts over 20 million to provide administrative service
- Traveled to client locations as needed to review service and provide contact for clients
- Built relationships and created deeper network inside client organizations using consistent and proactive dialogue with multiple decision-makers.
- Worked on internal project to provide an internal reference library for employees on the Intranet in FrontPage
- Earned certification from American Society of Pension Actuaries in Pension Administrator's course
Product Support Assistant/Recalibrations Coordinator
Technology for Energy Corp
08.1998 - 07.2002
- Provided customer support and issues resolution for international and domestic clientele
- Increased calibration sales by 366% over 3 years
- Supplied administrative support for product support staff
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated the calibration of customer equipment, sending out firmware and software updates for customers
- Prepared materials for training classes & seminars
- Entered data, generated reports, and produced tracking documents.
- Entered customer information into two different customer support databases
- Performed data entry of orders and international shipment paperwork
- Arranged travel arrangements for product support staff
Agent Services Rep/Issues Resolutions
The Metron Corp
01.1994 - 05.1997
- Working in a sales team environment, managed customer accounts for three territories and assisted in training seminars
- Organized launch for PRIMESTAR dealer base in three states
- Resolved caller issues quickly and thoroughly.
- Training of new employees
- Performed customer service and issues resolution for the entire customer field
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Created database to track, and report customer service issues
- Performed data entry of orders, research and troubleshooting
- Handled filing of freight claims, tracing orders internally and with the freight carriers
- Awarded employee of the quarter, 4th quarter 1996
Education
Business - Marketing
University of Dubuque
Dubuque, IA01.2012
Skills
- CRM Software (10 years) Salesforce, Netsuite,
- Sales Skills (10 years)
- Microsoft Office (10 years)
- Business Development
- Excellent negotiation skills
- Partnership Development
- Customer Relations
- Territory Management
- SOLIDWORKS expertise
- Client Relationship Building
- Sales Techniques
- Account development
Certification
- CSSP - Certified SOLIDWORKS Sales Professional
- CSP - Certified SOLIDWORKS Prospecting Specialist
- CSAMS - Certified SOLIDWORKS Account Manager Specialist
- Sandler Sales Training
Timeline
Senior Account Manager
GoEngineer Inc
04.2016 - Current
Inside Sales
TriMech
06.2014 - 04.2016
Inside Sales/Account Manager
Kauffaman Engineering
06.2013 - 04.2014
Inside Sales Associate
Energy Manufacturing
06.2012 - 07.2013
Sales Service Representative
McGraw Hill Publishers
06.2008 - 10.2011
Insides Sales Manager
Cartegraph
01.2007 - 01.2008
Sales Service Representative
McGraw Hill Publishers
01.2004 - 01.2007
Client Consultant
CIGNA Retirement & Investment
07.2002 - 12.2003
Product Support Assistant/Recalibrations Coordinator
Technology for Energy Corp
08.1998 - 07.2002
Agent Services Rep/Issues Resolutions
The Metron Corp
01.1994 - 05.1997
Business - Marketing
University of Dubuque