Dawn Ferguson
Savannah,GA
Summary
Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
20
20
years of professional experience
1
1
Certification
Work History
PCE
USPS
Hilton Head Island, SC
06.2021 - Current
Receptionist Administrator
Coastal Medical Group
Savannah , GA
05.2021 - Current
- Answered incoming calls, directing clients to individuals capable of addressing specific needs.
- Kept reception area clean and neat to give visitors positive first impression.
- Collected Product or Service payments from clients and updated account balances.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Filed and tracked insurance claims and communicated claims status to patients.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Obtained prior authorization and precertification for outpatient procedures.
- Reviewed accounts receivable reports, insurance contracts and weekly and monthly financial reports.
- Verified insurance and communicated coverage to staff and patients.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Posted payments to accounts and maintained records.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Receptionist
Hilton Head Heart
Hilton Head Island, SC
06.2005 - 07.2020
- Kept reception area clean and neat to give visitors positive first impression.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Scheduled and confirmed appointments and meetings for senior management team.
Education
Associate Degree In Nursing - Phlebotomy
Carolina School of Phlebotomy
Charlotte, NC03.2021
Skills
- Clerical
- Excellent work ethic
- Good listening skills
- Customer Service
- Microsoft Office
- Planning and Coordination
- Critical thinking
- Self-motivated professional
- Teambuilding
Certification
- Certified PhelotomistCompany Name - Timeframe
Timeline
PCE
USPS
06.2021 - Current
Receptionist Administrator
Coastal Medical Group
05.2021 - Current
Receptionist
Hilton Head Heart
06.2005 - 07.2020
Associate Degree In Nursing - Phlebotomy
Carolina School of Phlebotomy
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