Dawn Ferrell

• Managed and motivated employees to be productive and engaged in work. Maintained all documents for clients, conducted assessments, and follow-ups, and contacted leads.
• Accomplished multiple tasks within established time frames. Connected clients and companies to get overall coverage for clients for their health.
• Maintained a professional, organized, and safe environment for employees and clients. Ensured follow-up on hospitalized, sick, or injured clients and employees to maintain continuity.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground. Spoke to families of clients about issues to help them find a resolution to get care for clients that was needed.
• Worked with veteran clients to keep them connected to the VA for care and maintained all paperwork with the Houston VA and Beaumont VA. Connected new Veterans with the VA to ensure all were documented and helped overall with health.
• Let small In-Services with agencies for referral and informational purposes for clients.
• Engaged with networking with agencies in Chamber, Hospitals, Rehabs, and Doctors offices for care.
• Worked together with other agencies in networking for clients at multiple events.
• Communicated between agencies for clients to ensure all were on a overall same page of care and documented updates.
• Maintained very positive customer and employee relations with all to complete an overall care plan.
• Audited all client's files, updated as needed, and conducted yearly evaluations on clients.
• Managed over 60 employees jointly with the hiring/scheduling manager and maintained constant contact with an average of 60-70 clients.

• Microsoft Office trained.
• Friendly and Energetic and always eager to learn.
• Organized, the general with a Strong Work Ethic.
• Assist in the implementation of the IEP and/or BIP, including self-help, behavior management, and instruction programs.
• Assist in the learning lab as assigned.
• Work under the general supervision of the Special Education Coordinator, Certified Classroom Teacher, and Campus Principal.
• Monitor and assist assigned Special Education students.
• Assist any student who may need help with a given task or reminders to stay on task.
• Maintain Student confidentiality.
• Assume responsibility for learning and adapting to assigned students' special medical, physical, communicative, emotional, and academic needs.
• Manage the behavior of assigned students, including intervening in crises and restraining disruptive or dangerous student behavior as needed.
• Assist students with instructional assignments throughout the day according to their IEP and the direction of the classroom teacher.
• Supervise students throughout the school day, inside and outside the classroom, this includes transition times.
• Inform the Special Education Coordinator or Principal of special needs or problems that might arise throughout the day that need immediate attention.
• Implement goals and objectives, both academic and behavioral for assigned students as stated in thestudent's current Individual Education Plan (IEP).
• Actively monitor assigned students at all times, staying within a proximity that allows for redirection and correction of behavior.
• Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
• Implement goals and objectives, both academic and behavioral for assigned students as stated in the student's current Individual Education Plan (IEP).

Client Services Alliance Bank (Sulphur Springs, Texas).

• Acts as liaison between customers and Financial Advisors.
• Provide prompt, courteous, and friendly service.
• Plan and prepare daily activities, maintain appointments, and process deposits and transactions.
• Provide a superior level of client service and operations support to Financial Advisors.
• Follow up on information required to process requested transactions.
• Respond to questions and resolve issues within the scope of knowledge and authority; identify and escalate those out of authority.
• Acquire and maintain proper client account documentation and files.
• Maintain required compliance files according to broker-dealer-established guidelines.
• Prepares routine accounting and required regulatory reports daily.
• Customer funds and securities daily and is responsible for forwarding to the appropriate depository or custodian immediately.
• Assists Financial Advisors with order entry for clients.
• May accept unsolicited orders only from customers (with required licensing).
• Provides market quotes and stock research information to customers upon request.
• Manage reception area to ensure effective telephone and mail communications both internally and externally to maintain a professional image with a priority on customer service.
• Keep updated on all Alliance Bank policies and procedures about this position.
• Provided primary customer support to internal and external customer environments.
• Maintained documents for 3 Financial Advisors with an overall customer documentation maintenance of 70-90 customers overall.

Non-Emergency and 911 Call Taker.

• Two Co-Workers and myself were named 2014 Distinguished Unit Award winners as teamwork for actions on a structure fire on February 9th, 2014.
• Recognized for multiple months in Emergency Medical Dispatching qualifications in reaching 100% for Pre-arrival Instructions.
• Requires ability to use practices and procedures used by police and fire departments to ascertain between civil and criminal law.
• Demands ability to effectively utilize maps, resource materials and to effectively multi-task during high levels of activities, and take control of stressful emergency situations calmly and concisely.
• Required to maintain knowledge of city streets, geography, boundaries, thoroughfares, landmarks, businesses, and locations of police and fire stations and districts.
• Consistently and accurately enter, retrieve, and compile data from a variety of databases.
• Has ability to type 3400 keystrokes per hour using Computer/PC system utilizing Windows-based programs.
• Requires ability to learn and effectively use multi-function telephone equipment and systems.
• Makes critical and expedient decisions within established guidelines.
• Ability to successfully complete required training, to obtain required certifications, and to maintain required superior compliance scores in key performance areas.
• Dispatchers take emergency and non-emergency calls for three cities.
• Assist Fire Department by advising scene safety and Bodily Substance Isolation precautions.
• Make Notifications to Fire Department Supervisors and Fire Chief.
• Monitor all fire response calls ensuring all personnel and departments are notified.
• Manage High priority calls involving severe weather, fatalities, medical emergencies and structure fires.
• In charge of notifying Chaplains, towing companies, gas and electric companies, Red Cross, and other agencies or businesses for essential response.
• NCIC Dispatcher.
• Operators perform duties including assisting law enforcement personnel to apprehend.
• Identity individuals wanted for criminal activity.
• Process, screen and enter various reports and information into national, federal, state and.
• Local computer systems.
• Conduct searches in databases for wanted persons, stolen property and provide information to.
• Officers along with sending and receiving teletypes.
• Maintain city court case database with updated records for arrests, status of on-duty sworn.

• The position demands effective verbal and written communication skills.
• Non-sworn police, fire, CSI, and criminal investigators., Coordinates direction and control to all Security Forces engaged in security for Protection Level Vaults and Security Areas containing aircraft.
• Maintains and prepares reports and security blotters.
• Monitors Protection Level weapons movements to include logs containing Reliability Program suspensions and decertification actions.
• Directs security for assets deployed in support of Operations Iraqi and Enduring Freedom
• Maintained constant surveillance of over 60 facilities and alarms. Maintaining security of housing of the entire base for all emergencies and non-emergencies.

• Armored Service Technicians fill duties of a Driver/Guard or Messenger/Guard.
• Armored Service Technicians are responsible for pickup and delivery of customer orders in accordance with a designated route.
• Service ATMs in multiple counties.
• Job duties include verbally communicating with customers and Recording information accurately.
• Delivered and picked up over fifty customer orders per day increasing sales by over 10%.
• Recorded information on reports and forms

• Insured the security and safety of all inmates.
• Assigned to the facility and all rules and regulations were enforced.
• Insured all inmates were properly taken care of and assisted if needed.
• Assisted with medical personnel in ensuring all medical needs were given to inmates.
• Escorted all inmates to and from court hearings if needed.
• Insured all required paperwork and logs were kept and updated for Leadership review.

• Maintains and enforces security standards in the WSA for wing's nuclear resources worth more than $2.7B.
• Provides direct on-scene supervision & efficient management/training of 17 security force response personnel.
• Initial on-scene commander for WSA response forces deployment to Protection Level 1 (PL) resources.
• Oversees intrusion detection equipment operators/entry controllers & conducts inspections of post & facilities., Accounts for and controls /issues restricted area badges and active duty and civilian identification cards.
• Maintains, updates and produces Master Entry Authority Listing for all installation restricted areas.
• Distributes daily changes and ensures all agencies maintain a copy for restricted area access verification.
• Assumes personnel deployment function duties for real-world and exercise mobility deployments.
• Maintained and enforced all security and base regulations insuring all personnel entering installation were authorized and possessed proper credentials.
• Supervised 4 personnel and ensured all policies and instructions were followed.
• Base Defense Operations Center, – (Malmstrom AFB, Montana).

• Provides direct support to the unit leadership and commander support staff customer service to over 286 personnel.
• Directs the Units Individualized Newcomer's Orientation and runs Evaluations and Decorations Program.
• Maintains liaison with base Military Personnel Section and other functional areas concerning personnel matters.
• Advises commander on personnel operations, policies, programs, procedures and ensures unit compliance.

• Responsible to the Superintendent for overall leadership of law enforcement personnel, custodial agents and augmenters.
• Managed operations during normal & contingency operations.
• Managed 29 personnel flight in Law Enforcement operations.
• Planed work schedules, managed performance reports, decorations and daily operations.
• (Sheppard AFB, Monitors installation activities for four base entry points, law enforcement, security patrols, and the shift sergeant.
• Solely responsible for maintaining front-line communication with all on-duty personnel via radio, landline or in person.
• Provides first hand police services to visitors requesting assistance.
• Monitors alarm systems and entry into thirty nine alarmed facilities.
• Performs tests of the alarm systems, identifies faulty equipment, and dispatches patrolman to the scene of all alarm activations.
• Dispatches patrols to all incidents, traffic complaints, and accident locations within the installation.
• Monitors and processes vital data via the National and Texas Crime Information Centers.
• Records chronological events occurring throughout the shift and annotates them in the daily blotter.
• Notifies base key personnel and agencies according to the notification matrix and quick reaction checklists.

• Develops, coordinates and publishes the security forces (SF) training schedule.
• Maintains and updates SF, Air Force Instructions, ACC supplements, local operating instructions and special security instructions.
• Generates and maintain SF lesson plans and test material.
• Develops squadron's annual training plan.
• Organizes an conducts formal classroom instruction and guardmount training on security forces subjects.
• Recruits outside agency trainers to provide instructions on specialized equipment.
• Advises operations superintendent on current job performance trends by monitoring jobs knowledge deficiencies and establishes remedial training programs to correct deficiencies.
• Primary instructor of wing's Selective Arming program; ensures all personnel are kept current on weapons qualifications and yearly training requirements.

• On Job Training Alternate Unit.
• Information Assurance Officer, Unit Trusted Drug Agent Monitor, Records Custodian, and Mail Clerk., Provides protection for over 18,000 personnel, 58,000 acres, and 750 housing units.
• Responsible for traffic control and enforcement while providing instructions and directions to motorists and visitors.
• Enforces New Mexico state traffic laws and Air Force regulations.
• Issues citation and apprehends personnel in exclusive, concurrent, and proprietary jurisdictions.
• Responds to and investigates accidents and administers first aid when necessary.
• Conducts criminal investigations and preserves all relevant evidence.
• Quells disturbances and performs civil defense measures during severe weather and natural disasters.
• Patrols base property to assure protection, safety, and welfare of t base population.

• Responsible for monitoring and controlling 50 alarmed facilities which support multi-billion dollar resources.
• Ensures facilities are opened and closed correctly paperwork is accomplished, and all proper notifications are made.
• Receives alarms emanating from priority resources and dispatches emergency forces to counter threats directed against those resources.
• Responsible for monitoring backup enhanced 911 emergency notification system and assumes duties as alternate security control during emergency situations.
• Assists with recalls of squadron personnel during increased threat conditions.
• Prepares incident reports and additional correspondence as required.

• Maintains and enforces security standards in flight line areas worth more than $2.7 billion.
• Provides direct on-scene supervision and efficient management on 8 security force response members.
• Initial on-scene commander for flight line area response forces deployment to Protection Level resources.
• Oversees intrusion detection equipment operations, entry controllers and conducts inspections of posts and facilities.
• Additional Duties – Security Forces Training Munitions Custodian and United States Air Force Reserve Coordinator.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts