Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Dawn Ferrell

39715 Sonrose Drive, Murrieta,CA

Summary

Dynamic General Manager with a proven track record at CubeSmart Self Storage, excelling in budget management and relationship building. Skilled in financial forecasting and staff motivation, I foster client loyalty and drive organizational growth through strategic vendor partnerships and exceptional customer service.

Overview

20
20
years of professional experience

Work History

General Manager

CubeSmart Self Storage
04.2022 - 11.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

Leasing Agent Assistant

Career Strategies Inc.
09.2021 - 11.2024
  • Managed rental payments, ensuring accurate records for financial reporting purposes.
  • Collaborated with maintenance staff to ensure timely completion of tenant requests and work orders.
  • Developed strong relationships with tenants through proactive communication and excellent customer service skills.
  • Tracked leads from various sources using CRM software, allowing for better analysis of marketing effectiveness.

Store Associate

Ralphs Grocery Store
07.2016 - 09.2021
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Utilized strong time management skills to delicately balance heavy workloads during busy holiday seasons, effectively meeting customer expectations.
  • Minimized shrinkage through diligent monitoring of expiration dates and timely removal of spoiled products from shelves.
  • Streamlined restocking procedures by coordinating closely with day crew members on inventory needs.

Marketing Coordinator

Superior Kitchen & Bath
05.2005 - 11.2011
  • Answered general marketing department inquiries by email, phone, and mail.
  • Developed visually engaging marketing materials to support product launches and promotions.
  • Managed CRM database to maximize customer outreach efforts and strengthen client relationships.
  • Planned and executed internal and external marketing events.
  • Created engaging brochures and flyers to use for promotional materials and distribution.
  • Developed and executed marketing plans for trade shows and other events to increase brand awareness.

Education

High School Diploma -

Andress High School
El Paso, Tx
07-1981

Skills

  • Branch operations

  • Customer satisfaction

  • Cash handling

  • Relationship building and management

  • Banking policies and procedures

  • Account maintenance

  • Cross-selling products

Accomplishments

General Manager- District, Number one in Revenue in 3rd quarter.

Customer Service Associate- 2nd quarter, Sales of products and services in Financial industry.

Store Associate- Awarded by CEO of Company for Floral Customer Satisfaction.

Timeline

General Manager

CubeSmart Self Storage
04.2022 - 11.2024

Leasing Agent Assistant

Career Strategies Inc.
09.2021 - 11.2024

Store Associate

Ralphs Grocery Store
07.2016 - 09.2021

Marketing Coordinator

Superior Kitchen & Bath
05.2005 - 11.2011

High School Diploma -

Andress High School

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Dawn Ferrell