Dawn Ferrell
39715 Sonrose Drive, Murrieta,CA
Summary
Dynamic General Manager with a proven track record at CubeSmart Self Storage, excelling in budget management and relationship building. Skilled in financial forecasting and staff motivation, I foster client loyalty and drive organizational growth through strategic vendor partnerships and exceptional customer service.
Overview
20
20
years of professional experience
Work History
General Manager
CubeSmart Self Storage
Oceanside, Ca
04.2022 - 11.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Leasing Agent Assistant
Career Strategies Inc.
San Diego, Ca
09.2021 - 11.2024
- Managed rental payments, ensuring accurate records for financial reporting purposes.
- Collaborated with maintenance staff to ensure timely completion of tenant requests and work orders.
- Developed strong relationships with tenants through proactive communication and excellent customer service skills.
- Tracked leads from various sources using CRM software, allowing for better analysis of marketing effectiveness.
Store Associate
Ralphs Grocery Store
Oceanside, CA
07.2016 - 09.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Utilized strong time management skills to delicately balance heavy workloads during busy holiday seasons, effectively meeting customer expectations.
- Minimized shrinkage through diligent monitoring of expiration dates and timely removal of spoiled products from shelves.
- Streamlined restocking procedures by coordinating closely with day crew members on inventory needs.
Marketing Coordinator
Superior Kitchen & Bath
El Cajon, Ca
05.2005 - 11.2011
- Answered general marketing department inquiries by email, phone, and mail.
- Developed visually engaging marketing materials to support product launches and promotions.
- Managed CRM database to maximize customer outreach efforts and strengthen client relationships.
- Planned and executed internal and external marketing events.
- Created engaging brochures and flyers to use for promotional materials and distribution.
- Developed and executed marketing plans for trade shows and other events to increase brand awareness.
Education
High School Diploma -
Andress High School
El Paso, Tx07-1981
Skills
- Branch operations
- Customer satisfaction
- Cash handling
- Relationship building and management
- Banking policies and procedures
- Account maintenance
- Cross-selling products
Accomplishments
General Manager- District, Number one in Revenue in 3rd quarter.
Customer Service Associate- 2nd quarter, Sales of products and services in Financial industry.
Store Associate- Awarded by CEO of Company for Floral Customer Satisfaction.
Timeline
General Manager
CubeSmart Self Storage
04.2022 - 11.2024
Leasing Agent Assistant
Career Strategies Inc.
09.2021 - 11.2024
Store Associate
Ralphs Grocery Store
07.2016 - 09.2021
Marketing Coordinator
Superior Kitchen & Bath
05.2005 - 11.2011
High School Diploma -
Andress High School