Dawn Field Donaghy
Warren
Summary
Experienced service coordinator with several years of responsibility in the field agencies. Extensive professional network of service providers and proven history of effective work.
Overview
11
11
years of professional experience
21
21
years of post-secondary education
Work History
Service Coordinator
Brehob Corporation
Troy
05.2015 - Current
- Coordinated service requests, ensuring timely resolution between customers and technical teams.
- Managed scheduling for maintenance and repair services, optimizing resource allocation.
- Streamlined communication through Brehob Corporation's internal software system, enhancing response times.
Education
Medical Coding/Billing - Medical Coding/Billing
Davenport University
Warren, MI 05.2006 - 05.2027
St Anne Community High School
St Anne, ILSome College (No Degree) - Business Administration And Management
Kankakee Community College
Kankakee, ILSkills
- Billing procedures
- Customer service
- Data entry
- Quoting service work
- Assess client needs
- Process Purchase orders for compressor parts
- Shipping/Receiving
- Review preventative maintenance contracts to adjust client changing needs
- Coordinate, schedule, and dispatch technicians to fulfill customers’ needs
- Ensure service/parts delivery is efficient, timely, and meets quality standards
- Maintain highly detailed documents, work orders, and billing records
- Maintain strong relationships with vendors and subcontractors to prevent gaps in service
- Attention to detail
- Scheduling management
- Technical communication
- Time management
- Team collaboration
- Detail orientation
- Note-taking and documentation
- Status meetings
- Needs assessment
- Telephone communication
- Record preparation
- Accurate recordkeeping
- Individualized service plans
- Ongoing client support
- Proficiency in office programs
- Time management abilities
- Workflow management
- Analytical skills
- Self-motivation
- Multitasking
- Collaboration and teamwork
- Maintain records
Accomplishments
- Pat Smither Heart of Brehob Award
- 10 year Brehob appreciation award
Affiliations
- Gardening, reading, travel, family
References
References available upon request.
Volunteer Work
- Volunteer with the Gilda Club
Timeline
Service Coordinator
Brehob Corporation
05.2015 - Current
Medical Coding/Billing - Medical Coding/Billing
Davenport University
05.2006 - 05.2027
St Anne Community High School
Some College (No Degree) - Business Administration And Management
Kankakee Community College