Dawn Finch

Work History

Emergency Room Administrator

Rapid City Regional Hospital

03.2012 - 03.2014

Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Maintained personnel records and updated internal databases to support document management.
Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
Established an organized filing system that streamlined document retrieval and reduced misplaced files.
Improved employee productivity with effective time management strategies for daily tasks.
Maintained accurate documentation of company policies and procedures for easy reference by all employees.
Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
Coordinated company events and meetings to foster teamwork and boost employee morale.
Reduced overhead costs through careful budget management and resource allocation.
Enhanced internal communication by creating a centralized information hub accessible to all staff members.
Led transition to paperless office, reducing operational costs and environmental impact.
Streamlined office operations by implementing new filing system, significantly reducing retrieval times.
Improved team productivity with introduction of shared online calendar for tracking deadlines and appointments.
Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
Managed scheduling for executive staff to ensure optimal time management and productivity.
Initiated program for recycling and waste reduction, contributing to corporate sustainability goals.
Implemented new email management strategy, reducing clutter and improving communication efficiency.
Enhanced employee onboarding process, improving new hire satisfaction and reducing time to productivity.
Enhanced data security measures, conducted regular system backups to prevent data loss.
Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
Coordinated logistics for annual corporate events, ensuring seamless execution and high attendee satisfaction.
Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
Developed comprehensive filing system that significantly improved document retrieval times.
Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
Optimized supply chain logistics for office supplies, avoiding stockouts and excess inventory.
Streamlined invoice processing, reducing average payment turnaround time.
Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
Orchestrated relocation of office, ensuring smooth transition with minimal operational downtime.
Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
Collected, arranged, and input information into database system.
Gathered, organized and input information into digital database.
Maintained database systems to track and analyze operational data.
Educated staff on organizational mission and goals to help employees achieve success.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Created and managed project plans, timelines and budgets.
Evaluated staff performance and provided coaching to address inefficiencies.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Evaluated customer needs and feedback to drive product and service improvements.
Helped meet changing demands by recommending improvements to business systems or procedures.
Conducted regular reviews of operations and identified areas for improvement.
Generated reports detailing findings and recommendations.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Devised and implemented processes and procedures to streamline operations.
Developed effective improvement plans in alignment with goals and specifications.
Frequently inspected production area to verify proper equipment operation.
Supported creation of detailed, technical financial models to value potential acquisition targets.
Observed packing operations to verify conformance to specifications.

Certified Chiropractic Assistant/X-Ray Technician

Allied Health Frank Chiropractic

08.2000 - 03.2014

Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
Implemented efficient inventory management systems for supplies and equipment, reducing overhead costs while maintaining adequate stock levels at all times.
Coordinated closely with staff members on daily activities ensuring an organized work environment.
Assisted chiropractors in performing therapeutic exercises, leading to faster recovery times for patients.
Promoted office events and services on social media platforms, growing the practice''s online presence and attracting new clients.
Streamlined appointment scheduling processes for increased efficiency and improved patient satisfaction.
Provided emotional support to patients during challenging moments in their treatment journey, fostering positive relationships and trust.
Handled incoming phone calls from existing clients answering questions.
Contributed to the creation of informative marketing materials to attract new patients to the practice.
Ensured accurate documentation of patient progress notes, aiding chiropractors in adjusting treatment plans as necessary.
Increased patient retention rates through exceptional customer service and consistent follow-up communication.
Conducted initial consultations with potential new clients evaluating their needs.
Utilized specialized equipment such as ultrasound machines or electronic muscle stimulators during treatments for optimal results.
Enhanced patient comfort by providing personalized care and attentive assistance during chiropractic treatments.
Collaborated with chiropractors to develop individualized treatment plans, resulting in better patient outcomes.
Maintained a clean and organized treatment environment, ensuring optimal patient experiences.
Managed all administrative tasks including billing, insurance coordination, and record-keeping for smooth office operations.
Educated patients on proper exercise techniques to minimize risk of injury and promote long-term spinal health.
Acted as a liaison between patients and healthcare providers, facilitating effective communication and timely care delivery.
Achieved high levels of accuracy in data entry tasks, maintaining up-to-date records for improved decision-making processes.
Answered phones to respond to customer questions, provide information and schedule appointments.
Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
Input patient data into computer system using Software and checked information for accuracy.
Performed electric muscle stimulation, massage, and mechanical traction.
Assisted chiropractor during patient exams to implement treatment plans quickly.
Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
Performed administrative tasks by maintaining inventory, ordering supplies and scheduling staff meetings.
Educated patients by providing treatment option information and advice on self-care and injury prevention.
Liaised with patients and addressed inquiries, appointment requests and billing questions.
Followed appropriate procedures to minimize patient's exposure to radiation.
Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
Increased patient safety by strictly adhering to radiation protection guidelines and using protective devices when necessary.
Promoted patient satisfaction through compassionate care and effective communication during all stages of the imaging process.
Maintained examination rooms and restocked medical and radiologic supplies.
Maintained high-quality images by performing routine equipment maintenance and troubleshooting issues promptly.
Optimized image quality with correct positioning techniques tailored to individual patients'' needs or conditions.
Assisted in training new X-Ray technicians, sharing knowledge, tips, and best practices to improve overall department performance.
Enhanced patient comfort by providing clear explanations of imaging procedures.
Ensured timely completion of exams by executing efficient workflows that balanced high-quality image acquisition with patient comfort.
Developed and processed radiologic film to aid in diagnostics and patient monitoring with high-quality imagery.
Assisted doctor during procedures, helping to run machinery and keep patients comfortable and still.
Collaborated with radiologists to ensure accurate diagnoses, discussing patient histories, and sharing observations.
Customized exam protocols based on physician orders or specific diagnostic requirements, maximizing efficiency without sacrificing quality results.
Coordinated with other healthcare professionals to provide seamless multidisciplinary care for patients requiring additional tests or treatments after x-ray examinations.
Positioned patients for optimal comfort and set up effective sterile fields before procedures.
Supported department goals and objectives by maintaining a strong working knowledge of relevant policies, procedures, and best practices.
Managed admissions forms, patient instructions and consent documentation.
Obtained blood samples for related laboratory testing and conducted basic tests such as Type in-office.
Reduced patient wait times by efficiently managing appointment schedules and prioritizing urgent cases.
Checked equipment each day and reported major malfunctions to supervisor for attention.
Helped physicians read and understand resulting imagery by offering expert counsel in complex cases.
Imaged patients with advanced Type machinery to show internal structures, systems and blood flow in support of clinical activities.
Documented patient data and histories and updated charts with current information.
Actively participated in quality improvement initiatives, suggesting process improvements and implementing changes as directed by management.
Upheld strict compliance with HIPAA regulations while handling sensitive patient information confidently and professionally throughout daily tasks.
Collaborated with healthcare teams to plan appropriate patient care and follow-up based on X-ray findings.
Enhanced patient comfort and cooperation with clear communication and compassionate care during X-ray procedures.
Played key role in emergency situations, providing rapid and accurate imaging to assist in urgent diagnostic assessments.
Contributed to patient education by explaining procedures and addressing concerns, enhancing their comfort and understanding.
Improved diagnostic accuracy by meticulously positioning patients and selecting appropriate imaging parameters.
Streamlined patient flow through imaging department, reducing wait times and improving overall patient satisfaction.
Reduced retake rates by carefully reviewing and adjusting imaging techniques based on previous outcomes.
Conducted regular equipment maintenance and troubleshooting, ensuring optimal performance and reliability of X-ray machines.
Enhanced department efficiency by contributing to policy and procedure updates, reflecting evolving best practices in radiography.
Optimized image quality with precise calibration of X-ray equipment, contributing to more accurate diagnoses.
Engaged in continuous professional development to stay abreast of advancements in X-ray technology and techniques.
Streamlined imaging process, reducing patient wait times with efficient scheduling and equipment preparation.
Updated and maintained patient records with accuracy and confidentiality, ensuring compliance with healthcare regulations.
Enhanced team knowledge and skills by leading training sessions on new X-ray techniques and safety protocols.
Supported clinical research projects by providing high-quality X-ray images for study purposes.
Fostered collaborative environment, working closely with radiologists to clarify imaging objectives and confirm diagnostic requirements.
Maintained strict adherence to hygiene and sterilization protocols, ensuring safe environment for patients and staff.
Assisted in implementation of digital imaging storage solution, facilitating easier access and review of patient X-rays.
Managed radiation safety protocols effectively, ensuring minimal exposure to patients and staff.
Demonstrated flexibility by covering various shifts and departments as needed, ensuring uninterrupted X-ray services.
Evaluated images for technical quality and accuracy.
Performed radiographic imaging procedures according to established protocols.
Participated in continuing education programs related to radiology.
Followed radiation safety measures and used protection devices to prevent harm to patients or staff.
Explained imaging procedures to patients, offering comfort and assistance.
Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.
Trained and supervised new radiologic technologists and technicians.
Coordinated with other healthcare personnel to deliver quality patient care.
Instructed patients on proper positioning for imaging.
Upheld high level of service to patients by assisting in different ways, displaying professionalism, and responding appropriately to questions and concerns.
Operated radiologic equipment to obtain images of body structures.
Assisted radiologist in performing special imaging procedures.
Repaired and troubleshot radiologic equipment.
Assisted in diagnosis of disease and injury through radiologic examinations.
Prepared and positioned patients for imaging procedures.
Prepared and mixed contrast agents for enhanced imaging.
Administered various doses of radiation to obtain desired images.
Sanitized scanning machines after each patient to prevent spread of germs and illnesses.
Utilized knowledge of anatomy, physiology and radiation protection to produce quality radiographs.
Communicated test results to physicians and other healthcare professionals.
Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
Sanitized, restocked, and organized exam rooms and medical equipment.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Collected and documented patient medical information such as blood pressure and weight.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Taught patients about medications, procedures, and care plan instructions.
Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Completed EKGs and other tests based on patient presentation in office.
Prepared lab specimens for diagnostic evaluation.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Oriented and trained new staff on proper procedures and policies.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Helped improve patient outcomes by educating and advising on relevant treatments and care.
Measured patient pulse oximetry.
Measured patient spirometry.
Implemented care and efficiency improvements to support and enhance office operations.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Collected pertinent data and calculations to aid physician in interpreting results.

Certified Medical Assistant

Marshfield Clinic

12.1989 - 08.2000

Sanitized, restocked, and organized exam rooms and medical equipment.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Called and faxed pharmacies to submit prescriptions and refills.
Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
Collected and documented patient medical information such as blood pressure and weight.
Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
Taught patients about medications, procedures, and care plan instructions.
Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Prepared and administered medications to alleviate patient symptoms.
Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
Directed patients to examining rooms and coordinated transportation assistance as necessary.
Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
Educated patients on preventative care measures, effectively reducing the risk of future health complications.
Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
Implemented improvements in workflow processes that led to increased productivity amongst staff members.
Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
Obtained client medical history, medication information, symptoms, and allergies.
Performed medical records management, including filing, organizing and scanning documents.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Completed EKGs and other tests based on patient presentation in office.
Prepared lab specimens for diagnostic evaluation.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Oriented and trained new staff on proper procedures and policies.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Helped improve patient outcomes by educating and advising on relevant treatments and care.
Measured patient pulse oximetry.
Collected pertinent data and calculations to aid physician in interpreting results.
Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Implemented care and efficiency improvements to support and enhance office operations.
Measured patient spirometry.

Summary

Overview

Work History

Emergency Room Administrator

Certified Chiropractic Assistant/X-Ray Technician

Certified Medical Assistant

Education

Certified Medical Assistant - Medical Assisting

Skills

Timeline

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